Job Description

Location: Hybrid, Remote and On-site

Type: Full-time

Who We Are:

At Longhurst Consulting, we help businesses grow with smart, secure, and practical technology. We are a Managed Service Provider and a trusted technology partner. We believe technology should support business goals and make work easier, not slow teams down. Our success is built on long-term, trust-based relationships. We do not focus on quick sales. We focus on win-win partnerships that grow and last for years.

About the Role

We are looking for a relationship-driven Account Executive who wants to do more than just hit a quota. We need a bridge-builder and a strategist, someone who can sit down with a business owner, understand their vision, and following a technology road map that will help them achieve it.

If you are a tech-savvy professional who thrives on cultivating deep relationships and finding the "yes" that helps everyone win, you belong here.

Key Responsibilities

Trust-Based Relationship Management: Serve as the primary point of contact and advocate for your clients. You will build genuine relationships based on transparency, reliability, and a deep understanding of their business culture. Strategic "Farming" & Account Growth: Proactively identify opportunities within existing accounts to modernize their technology stack. You will spot the gaps where projects (cloud migrations, security upgrades, hardware refreshes) will drive efficiency for the client. Apple for Business Solutions: As an Apple Reseller, you will also identify and recommend Apple for Business solutions as either a standalone offering or seamlessly integrated within mixed Apple and PC environments. Consultative Planning: You will lead Quarterly Business Reviews (QBRs) and monthly Service Reviews to assess system performance, identify risks, review service delivery, and align technology recommendations with the client's business goals. The "Win-Win" Architect: Ensure that every proposal and project aligns with the client's long-term goals. We only sell what genuinely helps the client succeed. Client Retention & Satisfaction: Keep a pulse on client sentiment. Navigate challenges with empathy and speed, turning potential friction points into moments of trust-building. New Account Growth: When opportunities arise, you identify, pursue, and close new accounts. This includes working closely with business development to align technology solutions with client goals and support long term business growth.
What we are looking for

The "IT Factor": You can read a room, listen actively, and communicate with high emotional intelligence (EQ). You care about the people behind the screens. Experience: 5+ years in Account Management, Sales, or Client Success. Experience within an MSP or IT Consulting firm is preferred. Tech-Fluent: You don't need to be a systems engineer, but you must speak the language of business technology (Cloud, VoIP, Cybersecurity, SaaS) and be eager to learn what you don't know. A Growth Mindset: You view "farming" not as extracting value, but as nurturing growth. You get excited when you find a solution that saves a client time, protects their data or helps them generate more revenue. Organizational Excellence: You are comfortable and dedicated using a CRM to manage pipelines, track projects, and ensure no detail falls through the cracks. This is a must at Longhurst as this empowers us to make data driven decisions that will help you be more successful in your role.
Education and Experience

Bachelor's degree in Sales, Marketing, Business, or a related discipline Equivalent relevant experience may be considered in lieu of formal education Apple experience will be given priority
Preferred Skills

Experience with Apple Authorized Reseller programs or Apple for Business solutions Familiarity with AppleCare for Enterprise, DEP MSP sales experience, including recurring service agreements and project-based engagements Knowledge of CRM (HubSpot, Dynamics, Salesforce), ConnectWise, Kaseya platforms Strong understanding of recurring revenue models and pipeline forecasting
Performance Metrics

Client retention and expansion of existing accounts Success in managing the prepared technology roadmap Forecast accuracy and CRM data quality Customer satisfaction from QBRs, Service Reviews and follow-up reviews
Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Mileage reimbursement On-site parking Paid time off Work from home
Application question(s):

Are you able to travel locally and drive daily to client sites or the head office as required? Are you currently located in Alberta, within reasonable distance of Calgary, Lethbridge, Red Deer, Edmonton, or Grande Prairie? Do you have experience positioning Apple for Business solutions, either on their own or within mixed Apple and PC environments? Please briefly describe your experience managing existing client accounts and how you have identified expansion or farming opportunities within those accounts.
Work Location: In person