Job Description

Posting Title
ISL 27R - Team Lead

Position Classification
Information Systems R27

Union
GEU

Work Options
Hybrid

Location
Abbotsford, BC V2S 1H4 CA
Burnaby, BC V3J 1N3 CA
Chilliwack, BC V4Z 1A7 CA
Coquitlam, BC V3K 7B9 CA
Fort St John, BC V1J6M7 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Maple Ridge, BC V4R 2S1 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Prince George, BC V2N4P7 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Vernon, BC V1T 9V2 CA
Victoria, BC V9B 6X2 CA
White Rock, BC V4B 4M2 CA
Williams Lake, BC V2G 5M1 CA


Salary Range
$80,652.20 - $91,992.70 annually, plus 9.9% temporary market adjustment (TMA). Please note new rates effective April 9, 2023.

Close Date
5/7/2023

Job Type
Regular Full Time

Temporary End Date


Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division
Information Services Division

Job Summary
Bring your vision, leadership, and strategic planning skills to this important role The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province\xe2\x80\x99s prosperity, with a vision to participate fully in their community and to reach their full potential. The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support. Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector. Team Lead is a people leader responsible for ensuring the health of the team and ticket management system(s) while delivering service excellence to clients in the Social Sector (comprised of the Ministries of Children and Family Development, Social Development and Poverty Reduction as well as external Service Providers, boards and agencies). The position will provide business analysis/consulting services, plan ongoing business and technology needs consistent with government and ministry strategic plans, system standards, and interfacing requires. As a member of the Service Management Operations team you will provides advice to senior staff, lead multiple projects, and provide supervision and guidance to Service Desk, Order Management, or Security Access Analysts in the provisioning of access and to resolve data and application problems, in a virtual and in person environment. To manage resolution of problems to minimize user impact (downtime and costs) related to Information Technology problems and to draft communication for IT service impacts and changes to all users.

Job Requirements:

• Degree in computer science, business, or related field and a minimum of 2 years *related experience; OR
• Diploma in computer science, business, or related field and a minimum of 3 years *related experience; OR
• An equivalent combination of education and experience may be considered.

• Related experience must include:
• Experience providing quality customer service to staff or the public.
• Experience supervising or directing the work of others.
• Experience applying ITIL best practices.

Preference may be given to those with:

• Experience managing a team of 5 or more staff members
• Experience submitting and reviewing tickets in a ticket management system (e.g. ServiceNow, Remedy, Jira)
• Experience supervising in a high volume, fast paced service delivery environment (for example, Service Desk, Workplace Technologies).
• Experience in the social sector.
• 2 or more years experience in the IM/IT sector.

Willingness Statement:

• Must be willing to travel occasionally within the province.

For questions regarding this position, please contact Jason.Bell@gov.bc.ca.

About this Position: There are currently 3 positions available;

• 2 permanent opportunities
• 1 temporary opportunity until December 31st, 2023. This temporary opportunity may become permanent.
  

Flexible work options are available; this position may be able to work up to 4 days at home per week as per the Telework Agreement. An eligibility list may be established to fill future temporary and permanent vacancies.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, M\xc3\xa9tis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology