Job Description

We're currently looking for an IS and Network Support Desk candidate to join our growing team in Edmonton. If you're passionate about technology, thrive in a dynamic environment, and want to help build and support both internal and enterprise-level networks.

Tridon Offers:

Competitive wages

Company-paid benefits

2.5% Company RRSP matching

Additional paid days off for years of service

On-the-job training and manufacturer-provided training

Opportunities for advancement and growth within a rapidly expanding company

Job Summary:

The IS and Network Support Desk will be responsible for providing internal IS support for the company's network infrastructure, as well as assisting with technical support for various network services across the organization. This role focuses on ensuring the stability, security, and efficiency of internal systems and network operations, while troubleshooting issues and optimizing network performance.

Duties & Responsibilities

Internal IS Support

Provide technical support for Tridon's internal network, systems, and users (including hardware, software, and phone systems). Assist with onboarding new users, creating accounts, and maintaining current user information. Provide training for internal staff to effectively use the network and systems. Collaborate with vendors to troubleshoot and resolve any internal system issues. Test and implement improvements to enhance the user experience on the internal network. Participate in on-call support rotation to handle after-hours issues.

Enterprise Network Support

Assist in the technical quoting and design of network solutions for clients. Recommend and implement improvements to the

Tridon Connect Enterprise Network

(including broadband and two-way radio systems). Provide technical support for network problems and emergencies on both internal and client-facing systems. Help with network upgrades, including testing and troubleshooting. Ensure network hardware and software are up-to-date and secure. Maintain accurate documentation for network configurations, issues, and solutions. Assist in conducting network security audits and implementing best practices.

Administrative & Cross-Functional Support

Provide detailed technical documentation for network configurations and solutions. Collaborate with internal teams like Service, Sales, and Engineering to resolve technical issues. Stay current with new technologies, certifications, and industry trends. Assist with training and mentoring junior team members. Develop and implement security procedures and policies for devices connecting to the network.

Cybersecurity & Network Maintenance

Perform regular security audits and ensure compliance with network security protocols. Maintain and update firewalls, routers, and other network devices as required. Monitor network performance and proactively address potential issues to prevent downtime.

Qualifications

Education:

Successful completion of a

Computing or Networking Technology Diploma

.

CCNA certification

(or in progress).

Experience:

2-5 years

of experience in IT and networking roles. Hands-on experience with both

Windows

and

Linux Server

environments. Strong knowledge of network design principles and network security.

Other Requirements:

Valid

Class 5 Driver's License

(or equivalent).

Expert in Microsoft 365 Products

(Account Management) Strong verbal and written communication skills.

Skills

Strong technical troubleshooting abilities with a keen eye for detail. Experience with network monitoring, security, and performance tuning. Excellent interpersonal and communication skills for training and supporting users. Ability to manage multiple projects and tasks in a fast-paced environment. Self-motivated, adaptable, and eager to learn new technologies and processes. Ability to work independently as well as collaborate effectively with cross-functional teams.

ABOUT US:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon, and Terrace, British Columbia.

JOIN OUR TEAM:

At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified individuals from underrepresented groups, including those who are new to Canada and that meet the required qualifications for the role.

WE ARE A:

MOTOROLA Platinum Service Centre

KENWOOD Authorized Dealer

State of the Art CSA (Canadian Standards Association) Certified Repair Centre

COR Certified Employer

Wage Range - $30 - $34/hr

#INDHIGH