Job Description

We are seeking a highly motivated Senior Analyst to join our Investment Operations team. This role is responsible for overseeing day-to-day operational activities, ensuring accuracy and timeliness across cash, trade, and reconciliation processes, while also supporting projects and operational improvements. The successful candidate will demonstrate strong analytical and problem-solving skills, the ability to handle issues independently, and the initiative to collaborate with both internal and external partners.


This role is ideal for an operations professional who wants to deepen their expertise while gaining exposure to cross-functional projects and global partners. We value individuals who demonstrate ownership, critical thinking, and a proactive approach to improving processes and controls.

Key Responsibilities:

Operational Oversight

Perform daily oversight of investment operations processes, including cash management, market trades, and reconciliation activities. Ensure exceptions and issues are investigated, resolved, and escalated in a timely manner, with appropriate risk controls in place. Provide transparency through reporting and documentation to support management decision-making.

Collaboration & Issue Management

Partner with internal teams, including front office, accounting, and technology, as well as external partners such as custodian banks and transfer agents. Liaise with offshore offices to coordinate daily operations, ensure alignment, and resolve escalated issues. Work cross-functionally to analyze recurring issues, identify root causes, and recommend control enhancements.

Projects & Initiatives

Participate in business initiatives, system improvements, and regulatory-driven projects to ensure smooth implementation and minimal disruption to BAU processes. Find opportunities to streamline and automate operational processes; partner with technology teams to design and implement solutions that improve efficiency and reduce risk. Contribute to process optimization and reporting improvements (e.g., data analytics, visualization tools). Support the development and maintenance of standard operating procedures (SOPs) and training materials.

Knowledge Sharing & Team Support

Mentor and train junior colleagues or interns, ensuring effective knowledge transfer within the team. Foster a collaborative and professional working environment, building strong relationships with colleagues across functions and geographies.

Qualifications & Skills:

Bachelor's degree in Commerce, Finance, Economics, or Computer Science (or related field). 3-5 years of experience in investment operations, fund administration, or a related financial services role. Strong understanding of cash management, FX, reconciliation, and trade settlement processes. Proven ability to lead multiple deliverables independently, with high attention to detail and risk awareness. Hands-on experience with process automation tools (e.g., Power Automate, VBA/Macro, or similar), with a proven track record to design, enhance, and maintain automated solutions. Strong communication and interpersonal skills, capable of collaborating effectively with global teams and establishing solid working relationships with both internal and external partners. Capability to oversee numerous priorities within tight deadlines while ensuring accuracy and control. Proficiency in Excel and reporting tools; experience with Power BI or other data analytics platforms preferred. Problem-solving attitude with demonstrated initiative in identifying and implementing operational improvements.

Nice to Have:

Experience with ETFs, derivatives, or alternative investments. Experience with Simcorp Dimension, BlackRock Aladdin, or other investment accounting systems. Professional designation (CFA or equivalent) in progress or completed.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$61,350.00 CAD - $102,250.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.