Job Description

TD Description
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
TD Insurance is part of TD Bank Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

The SIU department provides investigative services, technical expertise, and is a resource for Claims Services nationally. The SIU department\xe2\x80\x99s vision is of world class performance and technical expertise dedicated to the appropriate investigation of insurance claims consistent with the highest standards of professional, ethical and legal conduct. The SIU department investigates files where there is a need for a more in-depth and specialized investigation beyond the scope of Claims Services. Where fact-finding is required, an SIU investigation is conducted in a fair, objective, thorough, timely and professional manner, enabling TDI to objectively make a determination of the facts and circumstances, appropriately addressing fraudulent and non-meritorious matters, and facilitating the resolution of meritorious claims.

Investigators are accountable for task investigations, evidence gathering and evaluation of assigned investigative tasks and providing quality technical resources to the Senior investigators. This includes making recommendations to the Senior investigators on the outcome of an investigative task and any further steps required. Investigators are responsible for establishing a network of contacts and developing relationships with all levels of law enforcement and other investigative agencies such as IBC etc., and participating in the investigation of organized fraud rings as required.

This position requires the Investigator to be in the field a majority of the time and therefore the ability to self-manage, work independently and use strong judgement on daily prioritization is required.
Job Requirements

• >1 year of claim handling in multiple lines of business
• >1 year investigation experience
• Investigation and interview experience
• Fraud investigator registration
• Cognitive interview training
• Minimum college-level working proficiency

Functional Skills

• Must possess excellent verbal/written communication skills.
• Paraphrases and summarizes interviews, secures interview recording after the interview ends where appropriate
• Ability to have difficult conversations in person
• Knowledge and experience in conducting fraud investigation
• Expert knowledge of Insurance products, systems, policies and procedures and Insurance Act and legislations
• Knowledge of legal processes and evidence collection
• Superior knowledge of the principles of casualty, residential and automobile insurance and the claims adjustment processes associated with each
• Ability to take direction and feedback
• Ability to develop strong working relationships with external entities such as law enforcement agencies
• Ability to see patterns and document evidence accurately

Licensing

• Provincial licensing as required

Education

• Post-secondary education or equivalent work experience

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Financial Crimes Investigations
Job Category - Primary
Insurance
Job Category(s)
Insurance
Hours
35
Business Line
TD Insurance
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
Markham
Work Location
101 McNabb Street Insurance
Job Expires
04-Jan-2023