Job Description

We are hiring an Investigations Manager, Risk Management!
Reporting To:
Director, Risk Management
Full-Time/Part- Time:
Contract (12 months)
Posting Date:
October 8, 2025
Closing Date:
October 22, 2025
Hours of Work:
8:30 a.m. - 5:00 p.m.
Grade:
Office Location:
16.6
Toronto
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment
The Opportunity:
Reporting to the Director, Risk Management, the Investigations Manager manages a team of Investigation Specialists who are responsible for conducting a variety of due diligence reviews, that include, fraud investigations and broker and appraiser on-boarding and monitoring. The Manager is responsible for guiding and leading the team to meet objectives, while maintaining quality results.

• Ensure Investigation are being complete in a timely manner
• Ensure the Quality Assurance Mailbox is being handled within agreed on SLAs
• Schedule and allocate appropriate resources to meet targets
• Leads complex investigations
• Test and report on the quality of Fraud, Broker and Appraiser onboarding reviews
• Stays up to date with emerging fraud trends
• Manages the capacity of the team through efficient delegation of work and careful monitoring of productivity reports.
• Manages the performance of team members through ongoing feedback and coaching
• Establishes performance and work standards
• Recruits, interviews, hires, and on boards new employees as required
• Provides coaching, training, support and development to team members
• Leads team meetings
• Conducts annual performance reviews
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The Requirements Needed:

• People management skills--coaching, feedback, development of individuals and teams
• Ability to build and maintain positive relationships
• Ability to manage and resolve conflict
• Strong communication skills--both written and verbal
• Strong analytical skills
• Organizational and time management skills
• Positive team player with desire and ability to mentor others
• Effective problem solving and decision making skills
• Ability to manage pressure in an environment of high volume processing with tight turnaround times
• Must have experience/knowledge of residential underwriting practices
• Must have proven fraud investigation experience. Specifically, in a mortgage broker originated mortgage environment.
• Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
#FNLOON

Skills Required