You are as unique as your background, experience and point of view. Here, youxe2x80x99ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.:Analyst, Intraday Workforce OptimizationStandard opening hours, Monday to Friday from 8am to 8pmRole Summary:The Analyst, Intraday Workforce Optimization ensures a consistent quality customer service experience for members, sponsors and providers who contact the SLF Canada Customer Care Centre (SLFC CCC) by monitoring all intraday call volume related activities and optimizing resources allocation. This encompasses the management of the work schedules for approximately 1100 Call Centre staff in collaboration with on-site operational and training leadership. You will work in a fast-paced and dynamic environment.Main Accountabilities:As a Analyst, Intraday Workforce Optimization you will:
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