Position Title: Intl Customer Solution Coordinator (18 Month Contract)
Position Type: Regular - Full-Time
Position Location: Florenceville Main
Requisition ID: 27185
Position Summary: This position will focus on the Export of McCain products internationally from the point of receiving a customer order to the preparation of documentation required for importing the products at destination. They will communicate effectively with internal departments and external companies to execute requirements for a customer order to reach destination when and as requested. This job ensures customer satisfaction on all levels, with a focus on accuracy and timeliness. They will have a detailed knowledge of their territories, knowledge of customs and regulations that apply in different countries, special documentation requirements.
The ICSC supports their assigned Int\'l Customer Solutions Specialist (ICSS) by coordinating, executing and dispatching the documentation. They will be trained to support the ICSS in all aspects of the order process for day-to-day order processing, tracking, customer enquiries, export documentation, logistics issues resolution and support of the credit and deductions process. They are responsible for the timeliness and accuracy of their documents.
The ICSC are responsible for looking for ways to improve the processes used by the International Customer Solutions team with regards to documentation.
Responsibilities and Accountabilities:
1. Management of export & import documentation and assist Int\'l Customer Solutions Specialist (ICSS) throughout the order to delivery cycle (Time Alllocation: 80%)
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