Job Description

Overview

The International Supervisor oversees the daily operations of the international department, ensuring the efficient execution of global logistics, import/export activities, documentation, customer service, and compliance with international trade regulations. This role provides leadership, coaching, and operational guidance to International Coordinators and supports continuous improvement across all service lanes. The ideal candidate will play a key role in ensuring operational efficiency, maintaining quality standards, and leading a team to achieve company objectives. This position offers an opportunity to contribute to a fast-paced environment where leadership, strategic planning, and problem-solving skills are essential for success. This is an onsite position.

Job Functions Include But Are Not Limited To:

Key Responsibilities:

Leadership & Team Supervision:

Supervise, mentor, and support International Coordinators in day-to-day operations. Assign and monitor workloads to ensure timely and accurate completion of shipments. Provide training on SOPs, systems, compliance, and new procedures. Conduct quality checks on documentation, billing, and shipment files. Serve as the primary escalation point for operational issues, customer concerns, and carrier disputes. Support performance evaluations by providing regular feedback to staff and management.

Operational Oversight:

Oversee all international shipments- including air, ocean, import, export, and project cargo- to ensure accuracy and compliance. Ensure shipment milestones are consistently met and communicated to clients, carriers, and overseas partners. Review and approve quotations, routing decisions, carrier selections, and special handling requirements. Ensure compliance with international trade regulations, including CARM, CERS/B13, eManifest, and customs requirements. Monitor cost, transit times, vendor performance, and service levels across all carriers and lanes. Collaborate closely with the International Operations Manager on workflow improvements and operational strategies.

Customer Service & Stakeholder Management:

Maintain strong relationships with customers, overseas agents, IFLN partners, customs brokers, and carriers. Manage escalated customer issues, service failures, or disputes, ensuring timely resolution. Ensure clients receive proactive communication and consistent updates. Support sales and operations by helping develop SOPs, client requirements, and implementation plans.

Documentation, Compliance & Reporting:

Oversee the accuracy of all documentation including AWBs, BLs, invoices, customs declarations, and compliance records. Review and approve export filings (CERS/B13) and ensure all regulatory requirements are met. Monitor the team's data entry, billing accuracy, and file completion to reduce errors. Review daily shipment reports, KPIs, and operational performance metrics. Identify risks, delays, and compliance concerns and escalate as needed.

Process Improvement & Special Projects:

Lead initiatives to optimize workflows, reduce operational errors, and increase efficiency. Assist in the implementation of new systems, technology updates, or process changes. Coordinate special project shipments, ensuring proper planning, documentation, and execution. Work collaboratively with management on strategic initiatives, carrier negotiations, or client onboarding. Conduct root-cause analysis for service failures and recommend corrective actions.

Skills & Experience:

Education or training in International Business, Logistics, Supply Chain Management, or a related field. 3-5 years of experience in international operations, logistics, or freight forwarding. Prior leadership, supervisory, or senior coordinator experience preferred. Strong knowledge of air/ocean freight, customs procedures, and international trade regulations. Experience with ERP systems, logistics software, and Microsoft Office tools. Proficiency in CERS/B13 export filing and familiarity with CARM and eManifest.

Core Competencies:

Strong leadership and team-management skills. Excellent problem-solving and decision-making abilities. High attention to detail with strong documentation accuracy. Strong customer service and communication skills. Ability to multitask and prioritize in a fast-paced, time-sensitive environment. Ability to collaborate effectively with internal and external partners. Adaptability, flexibility, and strong organizational abilities.
Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Experience:

Canada Customs, CARM, CERS, B13: 3 years (required) International Operations: 3 years (required)
Work Location: In person