Job Description

You are passionate about customer service.

Are you looking for a new challenge and want to learn continuously.

Answering our customers' technical questions motivates you.

The manufacturing and construction fields are of interest to you.

Join our welcoming and supportive team and apply our values of I

nnovation

,

Quality

,

Customer Focus

,

Communication

,

Respect

,

Thoroughness

,

Positive Attitude

and

Fun at Work

!

JOB SUMMARY

Reporting to the Metaltech Assistant Director of Customer Service, the Internal Sales and Customer Service Representative is responsible for providing a professional, no-pressure service to Metaltech customers. In addition to handling quotations and orders, this involves providing basic and technical information on our products and innovations, and resolving any situations our customers may encounter.

We offer:

Available work schedules from Monday to Friday: 8 a.m. to 5 p.m., 9 a.m. to 6 p.m., or 10 a.m. to 7 p.m. In-house training so you can master the job and get to know our products. Support from your colleagues in customer service and the engineering team to answer our customers' technical questions. A well-established company with an excellent reputation. A Family culture: feel like part of our family. A Modern, collaborative work environment. A Growing company. A Complete group insurance program, including telemedicine. Corporate and team events. A Wellness program. Free on-site parking, electric charging stations available. Pension program with employer contribution. And more...

RESPONSABILITIES

Answer customer calls:

Provide prompt and courteous assistance to Metaltech call center customers.

Answer technical questions:

Provide detailed and accurate information about Metaltech products.

Listening to the customer:

Be attentive to customer needs and effectively resolve situations.

Order Entry:

Enter orders received via Electronic Data Interchange (EDI), email and telephone.

Quotations

: Prepare Metaltech quotes and support Metaltech manufacturing agents.

Complaints handling:

Handle customer complaints with professionalism and find satisfactory solutions.

Returns Management

: Process merchandise returns (RMA) with thoroughness and efficiency.

Special Projects

: Be involved in special projects such as custom-made products and others. Any other related duties established by his superior.

REQUIREMENTS, QUALITIES AND SKILLS REQUIRED:

Experience: Minimum three years' experience in office work or customer service. Education: Attestation of Vocational Studies (AVS) or College Studies (ACS) in customer service or related field. Any combination of education and relevant experience will be considered. Listening to the customer. Ability to adapt and learn. Spoken and written languages: French and English intermediate to advanced level. Organizational and analytical skills. Team spirit, collaboration. Affinity for numbers and ability to do basic calculations. Thoroughness. Proficiency in Office suite tools.

The manager and the team

The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates when she is offered new ideas.

The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

Our mission as the Metaltech customer service team is to:

To create the best possible customer experience. To communicate positively with respect by listening carefully to the requests and needs of our customers. To communicate best practices and guide our customers towards safe access solutions. To answer technical questions and effectively resolve difficult situations. To support our customers post-sale to provide a continuum of service, to build loyalty and frow our trusted brand. Our core corporate values must guide all our interactions.

About Metaltech-Omega

METALTECH-OMEGA is a privately-owned Canadian company with two distinct brands, covering two different markets but united by the same components: steel products and the design of new models that elevate these markets to a higher level.

At METALTECH, we develop, manufacture, and sell a wide range of safe, reliable, and innovative products, such as scaffolding, construction site fencing and telescopic ladders. Our products can be found in hardware stores, industrial networks, and rental centers.

At OMEGA II, we manufacture fences with a unique product on the market, welded mesh panels. We are also the pioneer of welded-wire ornamental fencing systems and the pioneer of custom projects in North America.

The masculine gender is used without discrimination and only for the purpose of simplifying the text.

Only selected applicants will be contacted.

Please note that we do not wish to be contacted by recruitment agencies, headhunters or external recruitment partners. We do have firms we work with.

#MO1

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Wellness program
Ability to commute/relocate:

Laval, QC H7L 3N6: reliably commute or plan to relocate before starting work (required)
Language:

French (required) English (required)
Work Location: In person