Job Description

SurfacePrep is North America\'s largest distributor of surface preparation abrasives. We are a distributor of sandblasting equipment, industrial ventilation systems and replacement parts. We currently have a permanent position IN CUSTOMER SERVICE, you are a person passionate about providing exemplary service, and it will be our pleasure to meet you. Description of tasks: You will have to process online and telephone orders, prepare purchase orders, answer and redirect emails, answer customer questions. Coordinate purchases from different suppliers, follow up, check order status to avoid delays. Call new customers and follow-up with existing ones to increase sales pipeline. Working hours from Monday to Friday from 8:00 a.m. to 5:00 p.m. A competitive salary commensurate with your skills. A complete group insurance program is offered. Insurance, health, dental / RSP / paid vacation. Skills required: General knowledge of mechanical systems General knowledge of distribution management Bilingual (English & French) both written and spoken is a must SurfacePrep est le plus grand distributeur de l\'Am\xc3\xa9rique du Nord d\'abrasif en grains pour la pr\xc3\xa9paration de surface. Nous sommes distributeur d\'\xc3\xa9quipement de sablage au jet, de syst\xc3\xa8me de ventilation industriel et des pi\xc3\xa8ces de remplacement. Nous avons pr\xc3\xa9sentement un poste permanent AU SERVICE \xc3\x80 LA CLIENT\xc3\x88LE, vous \xc3\xaates une personne passionn\xc3\xa9e de donner un service exemplaire, et bien il nous fera plaisir de vous rencontrer, Description des t\xc3\xa2ches: Vous aurez \xc3\xa0 traiter des commandes en ligne et par t\xc3\xa9l\xc3\xa9phone, pr\xc3\xa9parer les bons de commandes, r\xc3\xa9pondre et rediriger des courriels, r\xc3\xa9pondre aux questions des clients. Coordonner les achats aupr\xc3\xa8s des diff\xc3\xa9rents fournisseurs, faire des suivis, v\xc3\xa9rifier l\'\xc3\xa9tat des commandes pour \xc3\xa9viter des d\xc3\xa9lais. Appelez de nouveaux clients et effectuez un suivi aupr\xc3\xa8s des clients existants pour atteindre les objectives de ventes. Horaire de travail du lundi au vendredi de 8h00 \xc3\xa0 17h00 Un salaire comp\xc3\xa9titif \xc3\xa0 la hauteur de vos comp\xc3\xa9tences. Un programme d\'assurance collective complet est offert. Assurance, sant\xc3\xa9, dentaire / RER / cong\xc3\xa9s pay\xc3\xa9s. Comp\xc3\xa9tences requises : Connaissance g\xc3\xa9n\xc3\xa9rale des syst\xc3\xa8mes m\xc3\xa9caniques Connaissance g\xc3\xa9n\xc3\xa9rale de la gestion de la distribution Bilinguisme (anglais et fran\xc3\xa7ais) \xc3\xa0 l\'\xc3\xa9crit et \xc3\xa0 l\'oral est indispensable

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