Job Description

Welcome to the world of Banking, where opportunities abound. Get ready for a high-energy journey filled with financial thrills. In banking every day is a new adventure, where you will navigate the currents of the economy, ride the waves of innovation, and scale the peaks of success. So, fasten your seatbelt, because in this dynamic industry, the sky is the limit for your career aspirations.

Seeing beyond numbers

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At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.


This role sits within Laurentian Bank.





We're looking for someone who's ready to get involved and help us deliver all our projects. If that sounds like you, then we invite you to join our Client Experience Team as an intern for the summer 2025!



What you can expect from the internship
First of all, let's emphasize what it will not involve: a high proportion of particularly tedious tasks. Your mission will consist of supporting the team and participating in the same projects as they do, enabling us to achieve our goals with our clientele: all the teams of Laurentian Bank.

Responsibilities

So, on the menu, a variety of activities related to customer experience, marketing research, and strategic planning, such as:
Contributing to the dissemination of knowledge regarding the Voice of the Customer program by creating impactful presentations Supporting the execution of all stages of several research projects: designing questionnaires, reviewing and translating, monitoring data collection, preliminary analyses, etc. Conducting quantitative and qualitative data analyses to uncover new customer insights Ensuring the documentation of the research program or other programs Supporting the team in meeting preparations Helping establish an internal site for the customer experience team Writing communications Participating in various projects related to strategic planning

Qualifications

Our ideal candidate...
is a graduate student in marketing with a keen interest in research Mastery of the languages of Moliere and Shakespeare, both spoken and written
is organized and has the ability to wear many hats at once keeps cool under pressure and can adapt to different situations--the very definition of versatility has a good analytical mind and is resourceful is able to work very independently has an eye for detail is inquisitive and ready to share their views and knowledge of the academic world is perceptive, proactive and full of energy! Now that you know all this, it's your turn!


Send your application online with your CV and an original cover letter, explaining why you are the ideal candidate, based on your experience and skills. We would be delighted to meet you and have a chat to inspire you to join our team.

What we have to offer

Meaningful, paid work experience and professional skills development Gaining insights into the business sectors which align with your career goals Customized development program Networking and opportunities for full time work upon graduation Flexible & hybrid work environment to accommodate different needs Sense of Belongingness and a Diverse & Inclusive Culture

Open to students pursuing diploma, undergraduate, or post-graduate degrees.



Offers opportunities across diverse business lines such as finance, accounting, risk management, marketing and more!

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.



We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.


We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.