Job Description

Employment Type: Internship

Contract Duration: 6 months


Why you will love working here


At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values

are not just words on a page - they are the energy behind everything we do:

ONE IATA

- We collaborate across teams,

TRUSTED

- We do the right thing,

INNOVATIVE

- We make tomorrow better,

INCLUSIVE

- We embrace diverse perspectives. With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining



IATA's Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. In this role, reporting to the Senior Manager DDS Operations, the intern will be supporting the day-to-day administrative operations and delivery of the BIS team.


What your day would be like


Provide Level 1 customer support using SalesForce platform; triage and track all incoming customer queries related to BIS Create and keep track of incident tickets in JIRA platform Support, liaise and coordinate with the vendor and internal stakeholders for user access troubleshooting Assist the team in testing activities for enhancement and hot-fix release cycles Assist in the preparation of ad-hoc reports/documents/presentations. Provide additional support on day-to-day operational activities as required.



We would love to hear from you if


University degree in a relevant discipline Excellent knowledge of Microsoft Office Applications Excellent time management skills and ability to multi-task effectively Ability to set priorities and work with high level of accuracy Excellent communications skills with a strong customer focus Attention to detail and strong analytical skills Must be fluent in spoken and written English. Knowledge of additional regional language(s) will be an asset


Travel Required: N

Learn more about IATA's role in the industry, our benefits, and the team at

iata/careers/

. We are looking forward to hearing from you!