Job Description

Job Type: Employee

Duration in Months (for fixed-term jobs): N/A

Job Family: Student and Campus Support

# of Open Positions: 1

Faculty/Service - Department: School of Pharmaceutical Sciences Operations

Campus: Roger Guindon Hall

Union Affiliation: SSUO

Date Posted: August 07, 2023

Closing Date: August 18, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week: 35

Salary Grade: SSUO Grade 10

Salary Range: $75,743.00 - $95,678.00

About the Faculty of Medicine
Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.

Position Purpose:

Reporting to the Manager, School of Pharmaceutical Sciences, the student experience specialist creates an outstanding student experience by providing guidance and advice for the completion of the Undergraduate Doctorate of Pharmacy (PharmD) Program offered in French in the School of Pharmaceutical Sciences of the Faculty of Medicine . They plan, implement and evaluate various student retention, success and development initiatives to support students in their academic success and ensure the quality of the university experience.

Dans ce r\xc3\xb4le, vous aurez les responsabilit\xc3\xa9s suivantes:

Advisory & Administration: Provide guidance to students and leadership on all questions related to the student experience. For students requiring additional support, provide guidance and direct them to the appropriate services such as the Student Affairs Office at the Faculty or other services offered at the University. Prepare files to be presented to the Student Success Committee (Comit\xc3\xa9 de la r\xc3\xa9ussite \xc3\xa9tudiante). Monitor longitudinally the achievement of expected level of entrustable professional activities (EPAs or APC in French).

Academic Review & Planning: Develop plans for students, in consultation with the PharmD program director, to enable them to improve their academic performance and reach the academic goals and promoting student advancement. Monitors grade performance throughout the term, initiates proactive advising appointments with at-risk students, and supports remediation programming.

Acts as an expert advisor to the various Faculty stakeholders on all aspects of the student experience related to retention and academic success by conducting research and factor analysis, compiling statistics, writing reports and submitting recommendations for continuous improvement of the student experience.

Coordination: Work in close collaboration with the PharmD program director, SPS manager, Faculty of Medicine wellness manager, Graduate Study manager, PharmD rotation coordinators and partner hospital coordinators regarding student\xe2\x80\x99s accommodations for rotations, exams, and completion of their mandatory rotations. Ensure students complete all mandatory components of the 4 years program for graduation and Supports professors, course coordinators, and laboratory staff with the effective integration of student accommodation plans. Provides guidance and advice regarding policies and procedures related to student absences and rescheduling processes. Schedules, coordinates, and actively contributes to Student Success meetings.

Strategic Planning: Develops and implements strategies and programs that promote a high quality student experience and meet professional accreditations. Develops and implements strategies and tools to facilitate integration into university life in order to increase the sense of belonging and academic success of undergraduate and graduate students.

Develops the planning and data collection tools needed to set up, analyze and evaluate retention projects and undergraduate and graduate study programs.

Support: Advise, inform and educate students on all aspects of their academic path, career choices and university experience, identifying their needs and maximizing their academic success. Evaluates the situation of at-risk students, identifies problems and meets with students to establish an action and follow-up plan, offering advice and coaching activities to maximize their success.

Identifies students with emotional, financial, legal, medical or other problems and refers them to the appropriate resources to support their academic success.

Student Engagement: Liaises with student representatives for guidance and coordination of students-led activities, social events, lunch and learn

What you will bring:

Essential Qualifications

University Degree in a relevant specialty, or an equivalent combination of education and work experience;

In-depth knowledge of post-secondary education programs, normally acquired through a university degree or equivalent experience;

Education or experience in training and teaching methods

4 years of related experience;

General knowledge of time and project management and administration principles normally acquired through postsecondary education and/or a work environment.

Other Qualifications

Experience interpreting, explaining and applying regulations and procedures;

Strong interpersonal and relationship building skills;

Ability to communicate effectively with a variety of stakeholders at all levels;

Advanced multi-tasking and organizational skills and ability to be flexible when priorities shift;

Ability to work and problem solve under pressure;

Able to work independently and have autonomy of their workload, establish priorities to meet deadlines in a fast-paced and high-volume work environment;

Advanced knowledge and experience using computer systems and software\xe2\x80\x99s such as but not limited to: student and document management systems (uoCampus, Brightspace, Elentra or CORE ELMS, XTender); online exam systems; word-processing (MS Word), financial spreadsheets (MS Excel), email and scheduling (MS Outlook), virtual conference platforms (MS Teams and Zoom), information databases and web-based applications;

Previous experience in a medical, health science and/or academic setting is considered an asset;

Bilingual. Advanced proficiency level for French and English (spoken and written, including administrative writing, grammar and spelling);

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 \xe2\x80\x93 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

University of Ottawa