Job Description

Job Type: Employee

Duration in Months (for fixed-term jobs): N/A

Job Family: Data and Network Management

# of Open Positions: 1

Faculty/Service - Department: IT Network & Data Centre Services

Campus: Main Campus

Union Affiliation: UOITP

Date Posted: September 18, 2023

Closing Date: September 30, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week: 35

Salary Grade: UOITP Grade 10

Salary Range: $72,368.00 - $89,979.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It\xe2\x80\x99ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, the main objective of this position is the long-term operation of a complex corporate network, to support connectivity to several outside networks and to provide remedial services to network faults in order to meet the University\xe2\x80\x99s objectives. To this end, the position installs, configures and maintains the University\xe2\x80\x99s network infrastructure and servers, including the mission-critical routers, switches, firewalls, etc. to support and improve the efficiency of the University\xe2\x80\x99s operations. Provides advice and recommendations to peers and the Manager in order to ensure the continuous and safe operation of the University\xe2\x80\x99s networks.

In this role, your responsibilities will include:

• Hardware installation and configuration: Installs (or coordinates with external vendors as required) and configures new hardware components to ensure full and proper integration with the existing infrastructure. Manages the virtual infrastructure and cloud resources and Storage Area Network (SAN). Modifies the configuration of existing components, as necessary, to maintain or improve functionality.
• System Installation and Configuration: Installs and configures the servers and systems to ensure full and proper system functionality within the existing infrastructures. Gathers and evaluates client needs, analyzes systems requirements, evaluates vendor supplied applications, develops recommendations, and implements accordingly. Modifies the configuration of existing components, as necessary, to maintain or improve functionality and to facilitate the easy retrieval of information by others.
• Hardware maintenance and repair: Identifies, diagnoses, and develops solutions to repair and resolve technical issues with the network infrastructure, locally and remotely, in a timely manner.
• Network operation: Monitors and keeps appropriate logs and error statistics regarding essential components of the network infrastructure and ensures quick problem resolution to maintain constant and reliable operation. Maintains the online storage system, fiber channel and ISCSI.
• Network security services: Implements security measures and ensures the network is properly configured to safeguard network information against unauthorized access. Investigates and analyzes security breaches and recommends corrective actions.
• Capacity analysis: Conducts capacity planning studies, including research into the current and future capacity, capability and performance of the University\xe2\x80\x99s network and servers in order to ensure the infrastructure is continuously able to support the University\xe2\x80\x99s needs.

What you will bring:

• University Degree or College Diploma in Computer Science, Network Technology or a related field or an equivalent combination of education and experience.
• Minimum 3 years\xe2\x80\x99 experience working with multiple operating systems concepts and principles in the design, installation and maintenance of large corporate networks.
• A valid certification such as CCNP (Cisco Certified Network Professional) or higher.
• Experience with F5 LTM load balancer, Cisco Nexus, firepower, DNA.
• A valid certification such as: VMWARE certified professional (VCP) or SNIA certified storage professional (SCSP) or equivalent experience
• Knowledge of network operation and maintenance practices.
• Knowledge of computer operating systems and of network infrastructure hardware components.
• Experience with computer operations administration.
• Experience with the use of sophisticated networking test equipment
• Experience in virtualization technologies, storage and systems administration.
• Strong attention to detail in high-pressure situations.
• Ability to understand in detail, complex corporate systems such as student information system, human resource, payroll and financial systems and the interactions and interdependencies between application systems.
• Analytical skills to diagnose and repair hardware and infrastructure problems.
• Able to proactively keep abreast of emerging technologies.
• Ability to prioritize own work.
• Ability to lift heavy equipment.
• Bilingual - French and English (written and spoken).

#LI-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 \xe2\x80\x93 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

University of Ottawa