Job Description

For more than 25 years, LAN Solutions has provided comprehensive IT services and support to businesses and non-profit organizations throughout Western Canada. Our clients count on us for reliable, stable, and secure technology solutions including cloud services, a 24/7 Service Desk, scheduled on-site support, strategic IT planning, and more. We believe everyone deserves professionally managed IT services, so we customize each solution to their specific budget and goals for growth. Above all else, we are

Loyal, Accountable, and Nimble.

LAN Solutions continues to grow and is looking for the right person to join our dynamic team in Calgary.

Are you a "go-getter" with intermediate (4+ years) IT support? Are you eager to learn the ropes and make a difference in a fast-paced, customer service-focused, fun environment?

If so, we would love to hear from you about the role of Intermediate IT Technician at LAN Solutions.

Responsibilities:

Provide technical support to end-users, including troubleshooting hardware, software, and network issues. Install, configure, and maintain computer systems, servers, and network devices. Respond to IT support tickets promptly and resolve issues efficiently. Perform routine maintenance tasks such as system updates, backups, and security checks. Assist in the implementation of IT projects and initiatives. Document IT processes, procedures, and configurations. Collaborate with other IT team members to optimize system performance and reliability. Stay up-to-date with the latest technologies and trends in the IT industry. Evening and afterhours work required.

What We're Looking For:

Exceptional

customer service

,

interpersonal

, and

communication

skills--you're someone who can build rapport and solve problems with ease. A

positive attitude

and a strong

drive to succeed

--you take ownership and push for results. A passion for delivering outstanding

support

, both

in-person

and

remotely

. Comfort working primarily on-site at

client locations

, and sometimes in the

office

, or from

home

. A

diploma or degree

in

Information Technology

(or a related field). At least

4 years

of hands-on experience in the

IT industry

. A solid understanding of

computer networks

--components, topologies, and how it all connects. Experience with

Microsoft 365

, especially

SharePoint

and

Teams

. Proficiency in

Windows Server

administration across all key areas. Strong knowledge of

Windows Workstations

and

Microsoft Office

applications. Skilled in

computer hardware

troubleshooting and repair. Familiarity with

Apple products

and how to support them. Experience with

Microsoft Azure

is a definite plus. A team player mindset--you work well in collaborative environments. A

reliable vehicle

and a

valid driver's license

for client visits. Availability for evening and/or afterhours work.
Are you ready to take your career to the next level? We're looking for driven professionals who are passionate about excellence and eager to make an impact. If you're committed to delivering premium service and want to thrive in a dynamic, forward-thinking company, we want to hear from you. Submit your resume today and take the next step toward a rewarding future with us.

Job Type: Full-time

Pay: $65,000.00-$70,000.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care On-site parking Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Holidays Monday to Friday On call Overtime Weekends as needed
Experience:

IT support: 4 years (required)
Work Location: In person