Job Description

Candidate Profile Details:

• Degree/Certifications Required: A degree in design or a design-related discipline (industrial design, user-centered design, human factors, psychology, human-computer interaction, information systems etc.)
• Years of Overall Experience: 5-7 years
• Ideal Candidate Background: strategic approach, coming up with new ideas, Lead and own the customer and employee experience design strategy,, journey maps, Northstar vision,
• Stakeholders interaction - Yes 35%
• Selling Points of Position (CVP): exposure to the insurance field
• How will the performance be measured? Deliverables, quality of work

Summary Of Day-To-Day Responsibilities:

• Craft tangible and compelling Experience Vision presentations, eloquently communicating ideas and rationale to Senior Management and Executives
• Build and maintain strong, collaborative relationships with business, product, and technology partners to ensure the delivery of industry-leading experiences

• Our team is looking for a seasoned Intermediate Design Strategist to help conceptualize new, customer-facing and employee experiences for our client Insurance Journeys (Home and Automotive, Life and Health, and Claims Transformation). As a design leader at client, you're a seasoned expert in user research, experience strategy & conceptual design. You thrive in ambiguity, are passionate about understanding and championing user needs, and are driven to create thoughtful, useful, and delightful experiences that bring value to people's daily lives. You're a phenomenal communicator who is at ease presenting and selling your vision to Senior Management and Executive stakeholders, as well as discussing the detailed business, product, and technology enablers required to bring it to life.
• In this role you will be part of a small team of other strategists, researchers and visual designers, working to identify unmet customer needs, create journey maps and service design blueprints, and conceptualize, prototype, and iterate on new products and services within client digital and physical ecosystem. You'll serve as the strategic design lead on a client Insurance Journey (Home and Automotive, Life and Health, or Claims Transformation), and set the bar for high quality work, while coaching and motiving our high-performing teams through hands-on design direction and feedback.
• If you're a strategic design leader who wants to make an impact, challenge old ways of thinking, and put the customer at the center all that you do, we want to hear from you!

Key Responsibilities

• Partner with client Business and Journey Owners to understand the Insurance business landscape, client Insurance's strategy, OKR's, and key initiatives
• Lead and own the customer and employee experience design strategy for a client Insurance Journey, uncovering unmet customer and employee needs, creating target-state journey maps and service design blueprints, and crafting clear and compelling "North Star" Vision Types that will be translated into 3-5 year strategic product roadmaps.
• Lead and guide multi-disciplinary teams (including design, business, product, customer experience, etc.) through client's human-centered design process to uncover unarticulated customer needs, conceptualize new product and service experiences, and prioritize opportunities based on customer and employee impact
• Lead and oversee the timely delivery of high-quality Experience Strategy deliverables, including but not limited to discovery plans, user research findings, competitive insights, journey maps, service design blueprints, design principles, experience prototypes, experience strategy presentations, and experience roadmaps.
• Craft tangible and compelling Experience Vision presentations, eloquently communicating ideas and rationale to Senior Management and Executives
• Lead and motivate high-performing design colleagues (user research, user experience, and other strategists), through hands-on design direction and effective feedback.
• Build and maintain strong, collaborative relationships with business, product, and technology partners to ensure the delivery of industry-leading experiences
• Promote cross-disciplinary collaboration by sharing knowledge, information, and subject matter expertise.
• Refine and co-create a robust Strategic Design Framework to ensure an holistic and integrated approach across the Enterprise while accounting for specificities of client insurance .

Qualifications

• A degree in design or a design-related discipline (industrial design, user-centered design, human factors, psychology, human-computer interaction, information systems etc.)
• 5 to10+ years of proven experience conceptualizing complex, transactional experiences at Enterprise or consumer-focused companies
• A passion for design with proven experience in product and service design, including a proficiency in customer-centric, data-informed product design and development; A desire to make a strong impact and tackle big and challenging initiatives
• A solid understanding of all creative disciplines (experience strategy, design research, interaction design, visual design, copywriting)
• Strong communication and collaboration skills, with organizational awareness and business accumen to build relationships with cross-functional stakeholders, communicate difficult concepts and integrate work with other areas
• Highly self-motivated, organized and accountable
• Strong attention to detail
• Versatility and flexibility; comfortable with ambiguity and the ability to organize and prioritize work while meeting multiple deadlines
• Skilled at conflict resolution and negotiation, persuading and influencing others to reach a shared understanding and consensus
• Ability to process and handle confidential information with discretion.
• Experience with Agile methodology

Must-Have Hard Skills:

• 5 to 7+ years of proven experience conceptualizing and leading the strategic work for complex, human experiences at Enterprise or consumer-focused companies
• A strong ability to partner closely with various stakeholders to deliver pragmatic and impactful solutions. 5 yrs
• Supporting the design recommendations with the right balance of tangible actions and just enough context and theory.
• A solid understanding of all creative disciplines (experience strategy, design research, interaction design, visual design, copywriting) 5 years
• Strong communication and collaboration skills, with organizational awareness to build relationships with cross-functional stakeholders, communicate difficult concepts and integrate work with other areas 5 yeas
• Strong business acumen - Understanding of business context, ability to translate design into business impact, and make well articulated design recommendation that show clearly the business impact. 5 years

Soft Skills:

• Attention to detail

Nice-To-Have

• Experience with Agile methodologies (scrum or other) 3 years
• Experience with conceptualizing and building impactful AI experiences 3 years
• Strong independent visual communication skills - using visuals to support and simplify the understanding of complex concepts 3 years
• Experience with Financial institutions or Insurances companies yes or no

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

Job Details
13952
Contract
6 months
Toronto
79.00 CAD
Recruiter
Anuradha Baghel
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Skills Required