Job Description

DESCRIPTION

We are currently looking for a Content Developer with full proficiency in Canadian French and English to join the Americas Customer Service Support team on a fixed term contract as leave cover.

You will act as the "voice of Amazon" for our customers through the writing, publishing, and maintaining of customer-facing and internal documentation. You will be responsible for all customer-facing and internal documentation, including but not limited to online Help pages and Knowledge Center documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures.

This role may be based in a Canada Customer Service location.

Nous sommes actuellement \xc3\xa0 la recherche d\'un d\xc3\xa9veloppeur de contenu qui ma\xc3\xaetrise parfaitement le fran\xc3\xa7ais et l\'anglais canadiens pour se joindre \xc3\xa0 l\'\xc3\xa9quipe de soutien du service \xc3\xa0 la client\xc3\xa8le des Am\xc3\xa9riques sur un contrat \xc3\xa0 dur\xc3\xa9e d\xc3\xa9termin\xc3\xa9e comme couverture de cong\xc3\xa9.

Vous agirez en tant que \xc2\xab voix d\'Amazon \xc2\xbb pour nos clients en r\xc3\xa9digeant, en publiant et en tenant \xc3\xa0 jour de la documentation interne et destin\xc3\xa9e aux clients. Vous serez responsable de toute la documentation interne et destin\xc3\xa9e aux clients, y compris, mais sans s\'y limiter, les pages d\'aide en ligne et la documentation du Centre de connaissances. Le contenu d\xc3\xa9pend des initiatives de l\'\xc3\xa9quipe commerciale et de l\'\xc3\xa9quipe produit, ainsi que de l\'\xc3\xa9laboration et de la clarification des politiques et proc\xc3\xa9dures de service \xc3\xa0 la client\xc3\xa8le.

Ce r\xc3\xb4le peut \xc3\xaatre bas\xc3\xa9 dans un \xc3\xa9tablissement du Service \xc3\xa0 la client\xc3\xa8le du Canada.

We are open to hiring candidates to work out of one of the following locations:

ON, CAN

BASIC QUALIFICATIONS

- 3+ years of experience creating and editing help content.
- Strong verbal and written communication skills, in French and English.
- Exceptional writing skills.
- Ability to manage multiple competing priorities in a fast paced, constantly changing and technical environment.
- Strong editorial background and exceptional proofreading and content creation skills.
- Excellent verbal and written communication skills; ability to communicate effectively in a voice that resonates with varying audiences.
- Experience with content management systems (DITA-based systems preferred).
- Intermediate HTML and XML skills.
- Ability to think clearly, analyze quantitatively, problem solve, support scope of requirements, and prioritize.
- Strong data analysis skills; bias for data-based decision-making.
- Bachelor\'s degree or equivalent in a related field (journalism, translation, communication, technical writing, etc.).
- Plus de 3 ans d\'exp\xc3\xa9rience dans la cr\xc3\xa9ation et la modification de contenu d\'aide.
- Fortes comp\xc3\xa9tences en communication verbale et \xc3\xa9crite en fran\xc3\xa7ais et en anglais.
- Comp\xc3\xa9tences r\xc3\xa9dactionnelles exceptionnelles.
- Aptitude \xc3\xa0 g\xc3\xa9rer plusieurs priorit\xc3\xa9s concurrentes dans un environnement technique en constante \xc3\xa9volution et au rythme rapide.
- Exp\xc3\xa9rience r\xc3\xa9dactionnelle approfondie et comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de r\xc3\xa9vision et de cr\xc3\xa9ation de contenu.
- Excellentes aptitudes \xc3\xa0 communiquer et \xc3\xa0 \xc3\xa9crire ; capacit\xc3\xa9 \xc3\xa0 communiquer efficacement d\'une voix qui interpelle des publics vari\xc3\xa9s.
- Exp\xc3\xa9rience avec des syst\xc3\xa8mes de gestion de contenu (syst\xc3\xa8mes bas\xc3\xa9s sur DITA de pr\xc3\xa9f\xc3\xa9rence).
- Comp\xc3\xa9tences de base avec HTML et XML.
- Capacit\xc3\xa9 \xc3\xa0 penser clairement, \xc3\xa0 analyser quantitativement, \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes, \xc3\xa0 satisfaire \xc3\xa0 l\'ensemble des exigences et \xc3\xa0 \xc3\xa9tablir des priorit\xc3\xa9s.
- Bonnes comp\xc3\xa9tences en mati\xc3\xa8re d\'analyse des donn\xc3\xa9es; parti pris pour une prise de d\xc3\xa9cision bas\xc3\xa9e sur les donn\xc3\xa9es.
- Baccalaur\xc3\xa9at ou l\'\xc3\xa9quivalent dans un domaine connexe (journalisme, traduction, communication, r\xc3\xa9daction technique, etc.).

PREFERRED QUALIFICATIONS

- Experience creating content for translation and localization.
- Good working knowledge of French and English.
- Experience in a multi-language publishing environment, including translation memories and terminology databases.
- Demonstrated project management experience, in particular with complex content initiatives and senior stakeholder management.
- Experience working with cross-functional teams such as Legal, PR, Business, and Product teams to understand requirements and perform all tasks related to content creation and publication.
- Exp\xc3\xa9rience en cr\xc3\xa9ation de contenu pour la traduction et la localisation.
- Bonne connaissance pratique du fran\xc3\xa7ais et de l\'anglais.
- Exp\xc3\xa9rience dans un environnement de publication multilingue, y compris des m\xc3\xa9moires de traduction et des bases de donn\xc3\xa9es terminologiques.
- Exp\xc3\xa9rience reconnue en mati\xc3\xa8re de gestion de projets, notamment en ce qui concerne des initiatives de contenu complexes et la gestion d\'intervenants de haut niveau.
- Exp\xc3\xa9rience de travail avec des \xc3\xa9quipes interfonctionnelles comme les \xc3\xa9quipes juridiques, des relations publiques, des affaires et des produits pour comprendre les exigences et effectuer toutes les t\xc3\xa2ches li\xc3\xa9es \xc3\xa0 la cr\xc3\xa9ation et \xc3\xa0 la publication de contenu.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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