Job Description

Company Description

Arcadis is the world\'s leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world\xe2\x80\x99s most complex challenges and deliver more impact together.



Arcadis\xe2\x80\x99s Intelligence team understands that managing traffic and publishing the right information to the public can be a real challenge. That\xe2\x80\x99s why we are developing solutions for our clients to make our cities smarter and our lives better. Combining data and complex algorithms with an intuitive user interface, our goal is to keep cities moving around the world.
Our traffic management platform assists agencies in monitoring traffic conditions and responding to incidents, weather, and anything else that can impact the regular flow of their transportation network. Our solution facilitates event declaration and publication to the public, controls ITS infrastructure such as message signs and traffic detectors, and monitors traffic conditions and backups to provide awareness to agencies and motorists.
You\xe2\x80\x99ll be involved in the entire development process, from concept to delivery, while sharing your insights with other members of the team. You\xe2\x80\x99ll be an integral part of the product team, helping design new features and enhancements to improve our users experiences.
We\'re looking for an independent critical thinker with a passion for improving transportation through technology. Outside of that, we\'re flexible to adapt the role to your skills, interests, and experience. You\'ll have the opportunity to work closely with experienced product team members for support and guidance, while retaining autonomy and direction over how you contribute to the team.

As part of our Programme and Project Management team, you\xe2\x80\x99ll help deliver some of the biggest, most iconic projects imaginable, with some of the best talent around. With your energy, agility and a keen eye for detail, you\xe2\x80\x99ll deliver transformational outcomes for multiple clients every day.

Role accountabilities:

• Configuring ITS devices in our ATMS, such as signs, cameras, weather stations, and traffic detectors
• Understanding operations issues, working to understand user-reported issues to understand the underlying issue, and create a support ticket to track issue resolution
• Troubleshooting device and system configuration issues in order to determine if the problem is in code, configuration, user input, or external software/hardware.
• Working closely with the product operations and development teams to deliver quality software applications
• Creating and revising user documentation
• Providing systems support and troubleshooting for user issues
• Analyzing operational data and developing reports to help our clients monitor and improve transportation system performance

Qualifications

Qualifications and Experience:

• Bachelor\'s degree in Engineering, or other related fields
• Knowledge of SQL
• Knowledge of GIS
• Bachelor\'s degree in computer science, engineering, or other related fields
• Experience working with/providing user-support of computer hardware and software systems
• Ability to coordinate real time activities and initiate immediate priorities, for self and support staff
• Excellent oral and written communications skills
• Excellent problem solving and analytical skills
• Ability to travel to other Canadian and US offices

Additional Information

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone\'s contribution matters. It\xe2\x80\x99s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You\xe2\x80\x99ll do meaningful work, and no matter what role, you\xe2\x80\x99ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging:

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women\xe2\x80\x99s Network. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

As part of Arcadis selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver\xe2\x80\x99s license record.

We request applicants submit RESUME highlighting relevant work experience; please limit PDF files to 10MB.

Join Arcadis. Create a legacy.

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Arcadis