Job Description

About the Role

The Integration Services Coordinator is responsible for monitoring and maintaining Configuration Issues related to Instruction Clarification, availability of Inventory and Technical or non-Technical Customer concerns. The incumbent is responsible for Status updates and ad hoc reports while managing complaints and coordinating actions and resolutions. The IS Coordinator also oversees ISO Compliance issues and concerns. Ensures SLA\xe2\x80\x99s are clearly communicated between configuration, sales and customers throughout the configuration process. Acting as the resident Liaison in Integration Services, the incumbent provides support to the Manager for Forecasting, ISO Compliance, SKU Creating, maintaining current Pricing for Configuration Projects and overflow within Order Management.

What You\'ll Do
A list of five to eight major activities, in descending order, of significance to the overall objective of the job. Indicate the approximate percentage of time spent on each activity on an annual basis.

Liaison between Configuration center, Sales and customers for all configuration related issues, including instruction clarification, availability of inventory and customer concerns.

Responsible for ISO Compliance, Internal and External Audits and Training.

Manages SLA and ETA between configuration, sales and customers including monitoring the flow of orders for receiving, staging, configuration and shipping \xe2\x80\xa2 Provides status updates as required

Provides ad hoc reports as requested

Manages complaints and coordinates action/resolutions

Works with configuration manager on Forecasting, ISO Compliance, SKU Creating, maintaining current Pricing for Configuration Projects and overflow within Order Management TOTALING 100%.

What We\'re Looking For
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the specialized or technical knowledge, skills and related experiences. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Experience and/or Education :

College Diploma or equivalent University Degree Specialties/Major Subjects: ISO Experience/ Training Certification Project Management

Type of work experience: General experience identifying PC and Server hardware Advanced experience with PC hardware and software

Years of experience: 3 years ISO experience Advanced Experience with Excel. Proficient with Word and Access Advanced Experience with MS Office

Other related experiences:

3 years Customer Service Experience

Additional skills:

Well organized, Proactive, Work with minimal supervision, excellent communication skills, multi-task, and work constructively under pressure.

Very good Time Management Skills Special Training Required:

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.

Other duties may be assigned as needed.

Job Dimensions: On what areas does the job have direct or indirect measurable impact?

Indicate any quantifiable data such as number of people supervised and/or annual operating budget.

Coordinates ISO Compliance and documentation of the Quality Management System

Report on Analysis and trends for Delivery Performance, Nonconformities, and Corrective Action Reports.

Coordinate stock receipt and reallocation

Coordinate inventory cycle counts and Return to stock items

Manage the CIS config order flow as per BTO system, prioritize orders and forward to Logistics for picking in a timely fashion.

Ensure accuracy of Routing sheet and supporting paper work

Review and Release the PM queue/BTO queue, order pre-entry planning on Sales order into the Config center for the completion of configuration work

Working Conditions:

Standing and/or walking in the same location .

Lifting or handling material of moderate weight up to 50LB.

Concentrated attention to multiple tasks .

Located in a comfortable indoor area

Exposure to factors such as temperature extremes, moving machinery, noise and fumes

Exposed to pressure from deadlines

Work is repetitious or unchanging

What\xe2\x80\x99s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It\xe2\x80\x99s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don\xe2\x80\x99t meet every single requirement? Apply anyway.

At TD SYNNEX, we\xe2\x80\x99re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\xe2\x80\x99re excited about working for our company and believe you\xe2\x80\x99re a good fit for this role, we encourage you to apply. You may be exactly the person we\xe2\x80\x99re looking for!

TD SYNNEX