Job Description

Job Summary

We are a Personal Injury Law Firm looking for a responsible administrative team member to primarily complete client intakes by phone, maintain and update charts with call details, and provide daily office support. The successful candidate must have a minimum of 2 years' office experience. This position requires daily onsite attendance at our North York office (Yonge and Sheppard). Most staff work remotely with a few people attending office daily.

POSITION: INTAKE/ADMIN SUPPORT CLERK

Key Responsibilities:

Return client calls and deal with inquiries; escalate calls as necessary to respond to clients promptly;

Do client intakes, asking pertinent questions to gather and enter all preliminary information into forms, so case can be assessed internally;

Manage Excel charts to track intake calls and client data ensure updates are current and accurate;

Responsible for updating information in Filevine ensuring all client info and details are accurately entered and maintained;

Handle and distribute all incoming mail and faxes; handle couriers and mail

Request and obtain documentation from clients;

Send retainers out to clients; follow up as necessary;

Assist with support matters for Filevine; liaising with help desk when necessary;

Respond to various miscellaneous daily requests from remote staff;

Filing; Photocopying; Scanning; order and maintain office supplies;

Schedule appointments and send out Zoom invitations;

Book meeting/party rooms; set up; make arrangements as required;

Perform miscellaneous general administrative office support tasks as assigned.

_

Requirements:

_

Excellent written and oral communication and data entry skills:
-Familiarity working with Excel spreadsheets

-Typing speed of at least 50 words per minute with accuracy

- Proven clerical or administrative experience, preferably in a legal office environment

Ability to multi-task and work efficiently;

Excellent telephone manner; able to initiate and handle a large volume of call backs for prospective clients; Ability to quickly adapt and learn new software, processes and procedures; Must be able to work independently as well as in a team setting; Superior attention to detail, organization and administration; Strong work ethic, initiative, and accountability; Solid working knowledge of MS Office.
We thank all applicants for their interest but only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Work Location: In person