Job Description

Looking for a rewarding career change? Join our team! The District of Thunder Bay Social Services Administration Board (TBDSSAB) is now hiring a

Temporary Intake Worker.

Closing September 26th, 2025.

TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager for vital, quality social services needed by individuals and families living in the District of Thunder Bay --- including child care and early years, community housing, homelessness prevention programs --- and through the delivery of Ontario Works.

POSITION SUMMARY:

Under the general supervision of the Supervisor, Intake & Eligibility, the Intake Worker works in a team environment, providing reception, customer service, intake and navigation services to clients.

MAJOR RESPONSIBILITIES:

1. Greet clients with appointments and general inquiries in-person and on the telephone.

2. Provide information regarding TBDSSAB programs and services.

3. Assist clients with computer, online, telephone or paper applications for all TBDSSAB programs, services and registries (waiting list registry).

4. Enter basic client data into Service Applications as required.

5. Schedules client appointments for Verification Interviews.

6. Assess general public and client needs and make appropriate referrals to TBDSSAB or external services.

7. Assist clients with basic service and program selection, use of quick eligibility calculators.

8. Maintain supplies and orderly lobby, reception, resource areas and interview rooms.

9. Performs data entry and functions such as scheduling, photocopying, maintenance of phone lists.

10. Document, accept and process cash payments, and cheque distribution.

11. Performs such other related duties as may be assigned.

QUALIFICATIONS:

Education/Experience

Secondary school graduation. Two years' customer service experience. Equivalent combination of education and experience.

Skills/Abilities

Ability to communicate effectively and concisely, both orally and in writing. Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner. Organizational and administrative skills. Must be at a basic skill level in keyboarding and basic skill level in spread sheet software.

CONDITIONS OF EMPLOYMENT:

Must undergo a successful police records check, Type 2.

HOW TO APPLY:

Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference the position title and the competition number. Applications may be emailed, faxed or delivered to the TBDSSAB location by 4:30 pm on the closing date to the attention of:

Human Resources

The District of Thunder Bay Social Services Administration Board

231 May Street South

Thunder Bay, Ontario, P7E 1B5

Email: careers@tbdssab.ca | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form - All other applicants must complete the TBDSSAB External Application Form.

Application forms are available on our website or are available for pickup at the TBDSSAB location. For more information on employment opportunities at TBDSSAB, please visit our website.

ADDITIONAL INFORMATION:

Applications received for this position will not be acknowledged unless you are being notified of an interview. Reasonable accommodations are available upon request for all parts of the recruitment process. As an equal opportunity employer, the TBDSSAB encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.
Job Type: Full-time

Pay: $23.53-$28.75 per hour

Expected hours: 35 per week

Education:

Secondary School (required)
Experience:

Customer service: 2 years (required)
Work Location: In person