Intake Support Worker
Department: Withdrawal Management Services
Location: 146 Magnus Avenue
Reports To:
Manager, Withdrawal Management Services
Position Type:
Part-time (0.4 Days, Permanent)
Direct Reports:
None
Wage Range:
$22.93 - $26.12
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About the Company
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.
Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.
At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.
Job Summary
The Intake Worker is a key connection to potential and current participants of the Main Street Project's Withdrawal Management Program. The Intake Worker will connect individuals attempting to access MSP services and assist with identifying bed dates, building a connection, provide access to resources, and set a participant up for success within our WMS programs.
The Intake Worker will work with WMS Case Managers to assist with connecting to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants. Following the completion of a participants stay in WMS services, the Intake Worker will continue to make contact with discharged participants to maintain connection and provide outgoing support. Relationship building is the key function of this role.
Key Responsibilities
General Intake Worker Duties:
Bed Intake Monitoring: Monitor bed availability and intakes at two locations daily, ensuring timely and appropriate placement for individuals seeking withdrawal management services
Client Outreach: Routinely connect with potential intakes to assess their needs, provide information about the program, and offer support throughout the admission process
Post-Treatment Follow Up: Conduct post-treatment follow-up with Participants to assess their progress, address any concerns, and provide additional resources as needed to support their recovery journey
Assistance with Transports: Facilitate transportation arrangements for Participants as required, coordinating with relevant parties to ensure safe and smooth transitions to and from the treatment facilities
Collaborative Treatment Planning: Work closely with other WMS Case Workers to develop personalized treatment plans for participants; all unique needs and circumstances should be considered and reviewed
Support the connection and work of Indigenous Relations and WMS Skabes within each program area and encourage participation in cultural programming through a lens of Healing and Harm Reduction
Create and maintain a professional relationship with Community Members, including boundary setting, clear and concise messaging, and up to date documentation detailing interactions
Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of WMS operational files
Work with continuous care and consideration always taking the power differential between the Intake Worker and participant into account
Planning process and intervention with Participants incoming and outgoing who have established connection with MSP
Identify and provide information and resources to Participants including:
Community Resources
WMS Resources
Mental Health Resources
Indigenous Organizations Identify symptoms of suicide ideation and offer resources and support Create environments of cultural safety for participants
Monitor, evaluate, and communicate progress of participants with the participants themselves, MSP WMS Staff and Manager/Coordinator/Director of Healing and Harm Reduction on a regular basis
Maintain accurate and confidential electronic and file records, including statistical data
Conduct Crisis Intervention as needed
Attend program-related community, coalition, and committee meetings
Qualifications
Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience.
Knowledge of case management principles and processes - eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
Experience creating and maintaining case plans, progress notes and other necessary documentation
Experience working with Indigenous organization and/or communities
Lived Experience: Knowledge gained from personal experiences relevant to the role.
Experience in working with culturally diverse populations
Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
Non-violent crisis intervention (NVCI), suicide intervention, and/or trauma informed training considered an asset
Current CPR, Basic First Aid, and Mental Health First Aid (MHFA) certifications.
Knowledge, Skills, and Abilities
Ability to apply to harm reduction approach and housing first principles to day-to-day work
An understanding of and ability to work within the frameworks of client-centred care, self-determination, strength-based approach, and trauma informed care
Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
Motivational interviewing skills
Excellent verbal and written communication skills
Knowledge of Indigenous History and Colonial History and it's impact on the reality of Indigenous people in Winnipeg.
Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
Indigenous language skills are considered an asset
Knowledge of community resources available throughout Manitoba
Knowledge of addictions, mental health diagnoses, and co-occurring disorders
Knowledge and ability to adhere to confidentiality standards and legislation
Ability to manage, assess, and work with challenging behaviours
Ability to work independently, under pressure, in a team or independent setting
Ability to effectively resolve and cope with conflict and/or crisis situations
Strong collaboration skills, both with team members and with external partners
Ability to receive and apply feedback
Ability to model professional behaviours and demonstrate accountability with participants
Conditions of Employment
Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
Ability to work with individuals who use substances and/or experience mental health issues
Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
Comfortable conducting participant interviews in community including encampments, hotels, public housing etc.
Comfortable providing transport for community members in company vehicle
Ability to occasionally flex hours to meet participant needs
Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. A previous criminal record does not automatically disqualify candidates. We are open to discussing your respective circumstances.
Values & Competencies
Ability to embody Main Street Project's Core Values:
Reducing Harm
Truth and Reconciliation
Anti-Oppression
Trauma-Informed
Key Competencies
Collaboration
Problem Solving
Crisis Management
Decision Making
Verbal Communication
Service Excellence
Accountability
Main Street Project offers
Competitive wages within the nonprofit sector
Health & Dental Benefits
Pension Plan
Professional Development Opportunities
Paid Sick and Family days
Shift Premiums
Employee Assistance Program
Application deadline is
AUGUST 15, 2025
Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.
We thank all applicants but only those selected for an interview will be contacted.
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