Job Description

Intake Specialist (Spanish Speaking)

BC Services and Assistance for Humanitarian and Vulnerable Newcomers (BC SAFE HAVEN)

Regular Full Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

July 11, 2025

Surrey, BC

$28.00-$29.00 per hour

(subject to funding model)

35 hours per week

July 18, 2025

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

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Be the gateway to support and success! We're seeking a proactive

Intake Specialist

to assess client eligibility and connect them to the services they need. If you excel at managing client flow and enjoy creating smooth, welcoming experiences both in person and online, join BC SAFE HAVEN and help shape positive journeys from day one.


Reporting to the Program Manager, the successful candidate will assess client eligibility using the BC SAFE HAVEN Eligibility Matrix and conduct initial needs assessments, providing accurate information about services. They will coordinate urgent responses for refugee claimants, collaborate with community providers, and manage client data and reports through program forms and the OCMS database. Responsibilities also include greeting clients, handling online inquiries, performing administrative duties, maintaining confidential records, and supporting the program manager with statistical reporting and inventory management. Additionally, the specialist contributes to program quality improvement, strategic planning, and communication efforts to enhance service delivery and community outreach.

Qualifications

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The ideal candidate holds post-secondary education in business administration or a related field, along with at least one year of recent experience working with refugee claimants, asylum seekers, newcomers, or vulnerable populations. They are highly organized, dependable, and skilled at prioritizing tasks to meet deadlines efficiently. Strong written and verbal communication skills, along with the ability to multitask, take direction, and work independently, are essential. Fluency in Spanish language is an asset as the role includes supporting Spanish-speaking clients.


The candidate has a clear understanding of the unique challenges faced by immigrants and refugees, possesses knowledge of government and community resources, and excels in interpersonal communication, intercultural competency, crisis intervention, and problem-solving. They thrive in fast-paced environments, demonstrate professionalism, and are sensitive and respectful of cultural and lifestyle diversity.



An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This position is open to all qualified applicants.


This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

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If you are interested in this exciting opportunity, please submit your

RESUME

and

COVER LETTER

through the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.