Job Description

JOB SUMMARY
To provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services.
DUTIES AND RESPONSIBILITIES

• To accept all incoming referrals for PSS programs and check them for completeness and accuracy of information.
• To enter information from the referral into CRM and forward to the appropriate Case Manager.
• Upload and process all documents that come into the program distribution email or dedicated fax into CRM and forward to appropriate people.
• To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit.
• To provide information back to pharmaceutical referral contact regarding date of scheduled visit.
• To receive manual post-visit reports and upload into CRM database, forward them on to pharmaceutical referral contact and others as requested.
• To maintain up to date files and records in CRM.
• Triage and action all emails that come into Program distribution email.
• Triage and process all documents that come into the Program fax line.
• To track specific data and information for pharmaceutical companies as requested.
• To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.
• Employee will report and document Adverse Events and Product Complaints as per Pharmacovigilance requirement training that is appropriate to their hired role. This training will be required at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.

Qualifications
QUALIFICATIONS

• University/ college education or equivalent work experience.
• At least two years of recent experience in customer service role
• Experience with Client Management Software.
• Experience in a Health Care environment.
• Ability to work independently or within a team environment.
• Strong communication skills.
• Ability to handle difficult situations and solve problems in a rapid fashion.
• Client focused.
• Strong IT knowledge and aptitude.
• Additional languages a definite asset.

Skills Required