Job Description

Work Global Canada Inc. is seeking a detail-oriented Intake Officer to support immigration services and client onboarding. The successful candidate will assist in managing intake procedures, coordinating documentation, and ensuring smooth communication between departments and clients.

Responsibilities

Assist the Project and Operations Manager with immigration intake procedures Coordinate with the Senior Intake Officer on file updates and process flow Follow standard operating procedures set by the Immigration department Use OFFICIO software to manage client records and assist clients as needed Send correspondence to qualified candidates regarding immigration steps Review and verify candidate documents for completeness and compliance Respond to individual client inquiries on a weekly basis Ensure accurate completion of forms prior to consultant review Prepare and organize client folders on the server for departmental access Endorse complete application packages to designated immigration consultants Support the Immigration Services Coordinator with assigned tasks Schedule and confirm client appointments and meetings Respond to electronic inquiries and relay messages to relevant departments Organize documentation for signed clients Answer incoming telephone calls from clients Schedule and facilitate Zoom video calls to explain the intake process

Requirements

Education

:

Secondary (high) school graduation certificate

Experience

:

1 year to less than 2 years in administrative or immigration support roles

Computer Applications

:

MS Word, MS Outlook, Internet, OFFICIO (or similar CRM systems)

Security and Safety

:

Criminal record check

Work Conditions and Physical Capabilities

:

Fast-paced environment Attention to detail Work under pressure Tight deadlines

Personal Suitability

:

Strong communication skills (oral and written) Client-focused Organized and reliable Team player Effective interpersonal skills Flexibility and sound judgment
Job Type: Full-time

Pay: $17.00-$20.00 per hour

Benefits:

Dental care Extended health care Paid time off Vision care
Work Location: In person