Job Description

Intake Counsellor

ISANS is seeking a full-time

Intake Counsellor

to provide registration, orientation, information, settlement plans, referrals, follow-ups and re-assessments to ISANS clients. Reporting to the Supervisor, Reception & Intake, who reports to the Manager, Community Integration Services, this position is responsible to:

Conduct initial needs assessment interview with new clients as they register for ISANS services (evening availability as needed) Provide basic settlement information and orientation Link clients to federal and provincial programs and provide information on how to access these programs Develop action plans to achieve personal settlement goals that reflect immediate, short- and long-term settlement needs Facilitate access to services by providing a link between clients with specific settlement needs and available resources at ISANS and in the community Make referrals to ISANS staff and service providers working with newcomers Follow up with clients to see how they are progressing with their referrals and Settlement Plans Meet with registered clients for a reassessment session when their status or needs change, providing updated information and referrals as needed Provide information and guidance to ISANS staff and other service providers, communities and agencies as requested Input data into databases, e.g. NewOrg, iCare, LaMPPS etc and generate timely reports as needed Respond to general inquiries from clients and potential clients.

General responsibilities:

Record all relevant client information on databases in a consistent and timely manner as appropriate to the position. Provide information as required for internal/external reports, proposals, grants etc. Attend regular Staff Meetings and Team meetings Review and adhere to ISANS workplace health and safety policies Attend and provide support at ISANS events Hybrid work requirements Perform other duties as required

The ideal candidates for these positions will have the following:

Education:

Bachelors Degree or Equivalent combination of education and experience will be accepted Counselling Certificate an asset

Experience:

2 years' experience in a similar position Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred Experience delivering service to clients face to face and/or online Experience in counselling and conflict resolution considered an asset

Knowledge:

Knowledge of local activities, programs and community organizations that serve the immigrant population Strong understanding of immigration categories and the general streams Knowledge of Temporary Foreign Worker status and immigration process

Skills:

Strong written and verbal English communication skills Ability to work independently and as part of a team Strong time management and organization skills Ability to stay up to date on immigration processes/changes Proficient with MS Office applications and NewOrg Additional languages an asset

ISANS Core Competencies

Cultural Competency; Equity, Diversity & Inclusion

Embracing the value hat different perspectives and cultures bring to an organization

Collaboration

Working collaboratively with others across the organization to achieve shared objectives

Continuous Learning

Continually seeking new knowledge and skills, as well as developing existing capabilities

Innovative Thinking

Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

Accountability

Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

Respect

Actively encouraging an environment of fairness, honesty and integrity for all

Terms of Employment:

Indefinite contract Full-time 35 hours per week, some evenings may be needed Hybrid workplace - your work location will be at ISANS' offices and at home.

Commencement Date:

ASAP

Closing Date:

Thursday, March 27, 2025 - 4 p.m.

To apply:

Please e-mail your resume and cover letter merged into one document to careers@isans.ca, stating the title of the position you are applying for in the subject line.

Employee referrals are encouraged.

ISANS is dedicated to inclusiveness, equity, and accessibility. We are seeking talented individuals to join our team and welcome applications from all diverse groups. We encourage applicants to self-identify in their cover letter and request any accommodation required to support them during the recruitment process.

Only those eligible to work in Canada will be considered for this position.

We wish to thank all applicants for their interest and effort in applying for this position.

However, only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $44,469.60-$48,921.60 per year

Benefits:

Employee assistance program Extended health care Flexible schedule On-site parking Paid time off RRSP match Vision care
Schedule:

Monday to Friday
Work Location: Hybrid remote in HALIFAX, NS

Application deadline: 2025-03-27