Job Description

Job Overview

We are seeking a detail-oriented and organized Intake Coordinator to join our mental health clinic. The ideal candidate will manage patient intake processes, coordinate appointments, and ensure a smooth flow of patient information. This role is essential in providing exceptional patient service and supporting the efficient operation of our office. Prior experience with mental health or medical office procedures, electronic medical records, and front desk responsibilities is highly preferred. The Intake Coordinator will serve as the first point of contact for patients, requiring excellent communication skills and proficiency with office management systems.

Responsibilities

Greet patients professionally and assist with check-in procedures using electronic scheduling and financial software Collect and verify patient information, insurance details, and medical history Schedule appointments accurately while managing multi-line phone system to handle incoming calls efficiently Confirm upcoming appointments and follow up on patient inquiries or rescheduling needs Maintain organized patient records in compliance with privacy regulations Collaborate with clinical staff to ensure all necessary documentation is complete prior to appointments Manage front desk operations, including handling payments, insurance processing, and administrative tasks Assist in maintaining a clean and welcoming office environment, supporting overall office efficiency

Skills

Experience with scheduling and financial management software such as Jane and QBO is highly desirable Strong knowledge of mental health terminology and familiarity with DSM-5 is considered an asset Previous experience as a mental health receptionist or in a medical office setting preferred Excellent organizational skills with the ability to prioritize tasks effectively Proficient in handling multi-line phone systems and managing multiple administrative duties simultaneously Outstanding communication skills to interact professionally with patients and staff Ability to adapt quickly to new technology and office procedures Demonstrated attention to detail and confidentiality in handling sensitive patient information
This role offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care. The ideal candidate will bring professionalism, efficiency, and a friendly demeanor to our busy practice.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Extended health care On-site parking Vision care
Work Location: In person