Job Description

About HVE Healthcare Assessments

HVE Healthcare Assessments

is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.

Founded in 1994,

HVE Healthcare Assessments

is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

Job Details

The Intake Coordinator plays a key role in

HVE's

overall success by being a key member of our

Intake Team

. A successful candidate would enjoy playing a crucial role in ensuring seamless coordination of referrals and services, while fostering strong relationships with a diverse range of stakeholders. This individual would enjoy problem-solving within established guidelines and take pride in maintaining confidentiality and professionalism in all communications. .

Job Objective:

The Intake Coordinator is responsible for reviewing and scheduling new referrals, as well as coordinating and confirming all necessary services tied to each referral. This position serves as a key liaison, facilitating clear and effective communication between internal and external stakeholders such as adjusters, claimants, lawyers, doctors, and other professionals. Utilizing established policies and procedures, the Intake Coordinator will be responsible for resolving issues and addressing inquiries with efficiency and professionalism.

What You'll Bring

? 1-4 years of customer service and/ or administrative assistant experience.

? Ability to work collaboratively within a team environment and independently.

? Exceptional MS, Word, Excel, and Google Suite skills.

? Professional interpersonal skills and comfortable speaking to colleagues & other professionals.

? Strong problem solving and multi tasking skills.

? Ability to thrive in a high volume, deadline driven environment.

? Willingness to go beyond one's own job description to assist the team as needed.

Job Responsibilities

Scheduling Assessments

Reviewing Triage notes to determine what assessments require scheduling. Schedule several types of assessments, AB, BI, Disability, etc. Communicating with parties involved (claimants, assessors, adjusters, etc.), to schedule assessments. Preparing confirmation letters and sending confirmation details to customers. Documenting scheduled appointments based on customer requirements in appropriate scheduling platforms. Obtaining Dates from Assessors and confirming fees.
Coordination of External Services

Scheduling transportation and interpretation services for assessments via appropriate electronic platform. Booking assessment rooms and chaperone services.
Answering Telephones

Answering client's, claimant's and assessor's questions about file information, assessment dates, etc.
Other Job Duties/Tasks

Following up with customers with the re-booking of all no show/late cancellation services. Training new Intake Coordinators.

What We Offer

? $20 - $22 per hour (commensurate with experience)

? 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).

? Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.

? On-Site Parking.

? Casual Dress Code.

? Mostly hybrid, working in the office at least 1- 3 days per week.

Reports To

: Manager and Team Leader, Intake Department

Hours:

8:30am-5:30pm

Breaks:

1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is committed to excellence and inclusion. We welcome all qualified individuals to apply to any opening within the organization.

All information obtained during recruitment will be used for employment purposed only and not for any other purpose.

http://www.hvehealth.com/

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off Work from home
Work Location: Hybrid remote in Concord, ON L4K 3Y4