Job Description

Lionheart Foundation provides adolescents, young adults, and their families with affordable access to specialized mental health services that support their journey through anxiety-based challenges and build resiliency for adulthood.

Opportunity:

Lionheart is seeking a full-time Intake and System Navigator to support client intake, system navigation, and case management support within Lionheart's Youth Mental Health Counselling Program. As a member of Lionheart's program team, the Intake and System Navigator will respond to and manage community inquiries, including client applications for subsidy and other supports. Along with Lionheart's Intake Team, this position will also support ongoing system navigation and case management support to approved subsidy clients and Lionheart's therapist network. Working collaboratively, the successful candidate will be a strong communicator, have a solid understanding of the mental health landscape for adolescents in Edmonton, and have a background in trauma-informed approaches. They will be able to work successfully with minimal supervision and have a strong attention to detail and a passion to support positive youth mental health in the community.

Job Profile:

The Intake and System Navigator will provide support to Lionheart's Edmonton program team by responding to client inquiries, processing subsidy applications, including client intake meetings, and resourcing clients who are not a program fit, and assessing both financial and therapeutic needs of prospective clients. This position will also oversee the collection and maintenance of program data and support the implementation of Lionheart's communication and outreach strategy. The Intake and System Navigator will also represent Lionheart at assigned community meetings and complete administrative duties assigned by the Executive Director.

Required Skills & Qualifications:

? Strong knowledge of the mental health and service landscape in Edmonton

? A Bachelor of Social Work, Psychology, or related field of study

? A minimum of 3 years working with vulnerable populations, preferably youth, from a trauma-informed approach

? An understanding of the clinical presentation of adolescents with anxiety-related disorders

? Excellent administrative and organization skills

? Excellent client-centered customer service from a compassionate, culturally sensitive/competent approach

? Proficient knowledge of MS Office programs

? Strong written and verbal communication skills

? Able to represent Lionheart's mission, vision and values to the community

? Able to work collaboratively in a remote/hybrid team environment

This position is a flexible full-time position with benefits and paid vacation. The successful candidate will be required to work in a hybrid or in-person work environment and submit a vulnerable persons policy check.

Lionheart Foundation is committed to fostering a diverse, equitable and inclusive workplace and encourages applications from all qualified individuals. We sincerely appreciate your interest in this opportunity and thank you for responding. Lionheart Foundation will only contact those candidates being considered for an interview. By submitting your resume, you agree to Lionheart Foundation sharing your information with representatives of the organization responsible for the hiring process and to be used for recruitment purposes only. Lionheart Foundation will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Qualified Candidates may apply to

info@lionheartfoundation.ca.

Job Type: Full-time

Pay: $60,000.00-$69,000.00 per year

Benefits:

Casual dress Dental care Extended health care Flexible schedule Life insurance Paid time off Wellness program Work from home
Work Location: Remote