Job Description

This role is a hybrid role which includes intake coordination and trials coordination liaising with our clients and doctors with a focus on accuracy, quick turnaround time and excellent customer service.The Intake & Trials Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance, coordinating trial testimony, from managing trial dates, through scheduling, on to confirming attendance, preparing charts for testimony, liaising with assessors leading up to their testimony.Duties include, but not limited to, intake, scheduling, trial scheduling, customer service, data entry, telephone duties, and clinic coverage.Essential Job Functions:

• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.

Intake Coordinating:

• Handles the Intake of new referrals of various types from a variety of sources
• Reviews for complete information, appropriateness of assessor requested
• Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies
• Schedules examinations through IME Centric for single and multiple assessments
• Schedules and confirms appointment dates and times with physicians' offices
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination
• Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation

Trial Coordinating :

• Pulls trial date lists weekly or bi-weekly based on volume, and actively manages the opening, communication, scheduling, and completion of all trial related activities including:
• Trial Prep Telephone Call
• Trial Prep In Person Meetings
• Video Trial Testimony
• Live In Person Trial Testimony
• Video Depositions

Essential Knowledge/Skills/Abilities:

• Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
• Must be a qualified typist with a minimum of 40 W.P.M
• Must be able to operate a general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must possess excellent skills in English usage, grammar, punctuation and style.
• Ability to read, analyze and interpret common correspondence, medical records, itemized billing statements and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
• Must be able to work quickly and efficiently in a fast paced environment
• Intermediate to advanced computer literacy

Job Types: Full-time, PermanentSalary: $47,500.00-$52,500.00 per yearBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All customers are required to wear a mask. All employees are required to wear a mask in common areas.Ability to commute/relocate:

• Vancouver, BC V6E 3T5: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative and Office: 2 years (required)

Language:

• English (required)

Application deadline: 2022-08-19
Expected start date: 2022-09-06