Job Description

(an English version will follow)

Responsabilit\xc3\xa9s:

Fournir une assistance t\xc3\xa9l\xc3\xa9phonique sup\xc3\xa9rieure

• prise en charge du syst\xc3\xa8me d\'exploitation Windows
• Prise en charge des applications Microsoft (Office, Exchange, Active Directory)
• Utilisation du syst\xc3\xa8me de billetterie pour escalader les billets (ils utilisent Remedy)
• Utilisation d\'un syst\xc3\xa8me de t\xc3\xa9l\xc3\xa9phonie automatis\xc3\xa9

Comp\xc3\xa9tences:

• 2 ans d\'exp\xc3\xa9rience OU une combinaison acceptable d\'\xc3\xa9tudes, de formation et/ou d\'exp\xc3\xa9rience fournissant des services d\'assistance technique en technologie de l\'information dans les syst\xc3\xa8mes d\'exploitation pour les clients, les logiciels d\'exploitation de r\xc3\xa9seaux ou les produits de bureau commerciaux pr\xc3\xaats \xc3\xa0 l\'emploi (\xc2\xab COTS \xc2\xbb). L\'assistance technique peut inclure des r\xc3\xa9initialisations de mot de passe, des probl\xc3\xa8mes mat\xc3\xa9riels li\xc3\xa9s \xc3\xa0 des p\xc3\xa9riph\xc3\xa9riques endommag\xc3\xa9s, des probl\xc3\xa8mes li\xc3\xa9s aux logiciels tels que des applications qui ne r\xc3\xa9pondent pas, l\'identification d\'incidents de s\xc3\xa9curit\xc3\xa9 tels que des virus et des logiciels malveillants.
• Bilingue (fran\xc3\xa7ais et anglais)
• Cote de fiabilit\xc3\xa9

Dur\xc3\xa9e: 6 mois + possibilit\xc3\xa9 d\'une extension de 2 ans


RESPONSIBILITIES:

Provide first level phone support

• Supporting Windows operating systems
• Supporting Microsoft Applications (Office, Exchange, Active Directory)
• Using ticketing system to escalate tickets (they use Remedy)
• Using an automated telephony system

QUALIFICATIONS

• 2-year experience OR an acceptable combination of education, training, and/or experience providing Information Technology technical support services in client operating systems, networks operating software or commercial-off the-shelf (\xe2\x80\x9cCOTS\xe2\x80\x9d) office products Technical support can include password resets, hardware issues related to damaged Peripherals, software related issues such as non-responding applications, identification of security incidents such as viruses and malware
• Bilingual (French and English)
• Enhanced security clearance

DURATION : 6 months + Possibility of extension of 2 years
NewFound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada\'s leaders in Professional Staffing and Recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions.

NewFound Recruiting