Job Description

OverviewWe have nine opportunities for business-minded, client-focused individuals to join our Assessments department as Insurance Services Officer. Our Assessments department is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts. Working in a fast-paced call centre environment, you\xe2\x80\x99ll serve employers, answering their questions and resolving issues related to insurance coverage, registration requirements, and managing financial transactions. This role\xe2\x80\x99s work will highlight your skills as a strong decision maker.We\xe2\x80\x99ll be reviewing resumes daily, be sure to apply early for a training class scheduled to start in September 2024.How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll help ensure B.C.\xe2\x80\x99s workers\xe2\x80\x99 compensation system is properly funded so we can serve workers and employers now and in the future.Where you\xe2\x80\x99ll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you\xe2\x80\x99ll work primarily from your B.C. home and at a minimum of once per quarter in our Richmond office or based on operational needs.What you\'ll do

• Adjudicate insurance registration applications, employer classification changes, experience rating transfers, and legal entity changes
• Apply law, policy, and procedures to respond to questions from firms regarding insurance coverage, the registration process, classification, payment, premium rates, payroll reporting, penalties, account changes, rate changes, and any problems with an employer\xe2\x80\x99s account
• Review applications and register firms for standard or optional coverage, ensuring all requirements of law and policy are met
• Review coverage and payment information to determine if an account is in good standing
• Communicate with employers in writing and verbally on decisions, such as changes to a firm\xe2\x80\x99s profile or coverage, or providing financial information

Is this a good fit for you?We\xe2\x80\x99re looking for people who can:

• Make timely, independent decisions by applying law and policy to facts
• Accurately record and explain detailed decisions verbally and in writing
• Provide outstanding customer service
• Independently and proactively manage a high volume and complex workload
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals

Your background and experience

• A post-secondary degree or diploma is preferred
• A minimum of three years of business experience resolving complex client issues; experience within the insurance industry, finance/banking, or government is an asset
• Independent decision-making experience where you analyzed facts and evidence, and applied legislation, policies, or procedures to determine an outcome
• Ability to perform mathematical calculations

We\xe2\x80\x99ll consider equivalent combinations of education and experience.Important to knowBefore we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy is suspended effective January 9, 2023; however, we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .Salary: $35.82/hourlyWant to apply?

• Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.Any additional application materials must be received by email to by 4:30 p.m. PST on the closing date of the competition.

WorkSafeBC