Job Description

Overview

We have opportunities for business-minded, client-focused individuals to join our Assessments department as insurance services officers. The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts. Working in a team environment, you'll serve employers, answering their questions and resolving issues related to insurance coverage, registration requirements, and managing financial transactions. This role's work will highlight your skills as a strong decision maker - Helping us to maintain excellent customer service to employers and to keep our promise of making a difference to the business community in British Columbia.

This position is part of our hybrid work model, enjoy the flexibility of working primarily from home. We offer a competitive starting hourly rate of $31.30, along with comprehensive benefits, career planning, leadership development and tuition reimbursement programs, and policies and programs that support a healthy lifestyle.

We will be reviewing resumes daily, be sure to apply early for a training class scheduled to start in January 2023!

What you'll do

As an insurance services officer you will:

• Adjudicate insurance registration applications, employer classification changes, experience rating transfers, and legal entity changes
• Apply law, policy, and procedures to respond to questions from firms regarding insurance coverage, the registration process, classification, payment, premium rates, payroll reporting, penalties, account changes, rate changes, and any problems with an employer's account
• Review applications and register firms for standard or optional coverage, ensuring all requirements of law and policy are met
• Enter financial information along with taking customer payments
• Review coverage and payment information to determine if an account is in good standing
• Communicate with employers in writing and verbally on decisions, such as changes to a firm's profile or coverage, or providing financial information

Is this a good fit for you?

We're looking for a people who can:

• Make timely, independent decisions by applying law and policy to facts
• Accurately record and explain detailed decisions verbally and in writing
• Provide outstanding customer service
• Independently and proactively manage a high volume and complex workload
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals

Your experience and educational background:

• Ability to analyze facts and evidence to determine an outcome
• Ability to perform mathematical calculations

Application Requirements

You must submit your application to by 4:30pm on the closing date of the competition.

If you require an accommodation in the assessment process, please email the at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

As part of our mandate, we have introduced an interim mandatory employee policy intended to prevent the transmission of COVID-19 and protect the health and safety of our employees, clients, and the public.

Effective November 1, 2021, WorkSafeBC will require all employees who interact in person with employers, workers, members of the public, or other WorkSafeBC staff to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting hourly rate of $31.30, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life. Learn more about .

You will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.