Job Description

About Us
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!
Position Details
What You Will Do

• Quote and sell auto and property insurance to inbound callers
• Follow procedures and underwriting guidelines as part of the sales process
• Assess the needs of the customer
• Identify and make recommendations for additional P&C coverage
• Achieve set target for sales, quality, average call time, etc.

Who You Are

• Post-secondary education completed
• Considerable experience in retail, customer service, and/or a call centre environment
• Strong communication skills, both written and verbal
• A highly motivated individual, committed to continuous improvement and exceeding client expectations
• You use your critical thinking skills to identify needs and propose solutions to the customers
• You are a team player who shares knowledge and insights with peers
• You are positive, customer focused and resourceful
• Insurance experience is considered an asset
• OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm
**You must be flexible to work various shifts within the call centre hours.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Skills Required