Job Description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.



We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2026


Work term length: 4 months


From classroom to co-op to career, every step of your journey has an impact on your future. That's why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity, your contributions, creativity, and energy will be put to good use, and you'll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.


If you're looking for a company that takes care of its people -- full time, part time, and co-ops alike -- and has a track record of doing big things, get ready to love it here.

What you'll be doing:

Reporting to a Team Leader, Broker Services, this role is accountable for delivering superior customer service when assisting Brokers and internal stakeholders with Guidewire related inquiries and processing.


You will provide data entry support as needed. You will also be required to process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority, and be required to review and assess risk for acceptability in lower complex scenarios.


You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case.


You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to consult with appropriate escalation contacts on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case.

What can you expect from the role?

Data entry Triaging broker inquiries Processing policy amendments

Transaction Processing

Process transactions not enabled by broker self-service functionality, including but not limited to letters of experience, returned mail, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards. Critical measure of this role will be efficiency in processing without diminishing quality.

Intake/Triage

Reviews incoming emails/cases in electronic format to identify risk types. Completes categorization of cases in the case management system for multiple case transactions, enabling routing to the appropriate team. Updates existing cases in the policy case management system when additional information is received from the Broker.

What you bring to the role?

Univ. Degree /College diploma or equivalent experience (Business, Finance) Tech savvy (capable of using different software at once) Ability to complete multiple tasks Detail oriented

SPECIALIZED KNOWLEDGE/SKILLS

Insurance / underwriting knowledge Technologically skilled - Microsoft Office suite proficiency Customer service focused with a positive helpful attitude Excellent people skills Strong verbal and written communication skills Ability to solve problems Strong organizational and time management skills

Did you know?

We care about our co-ops:Definity's co-op students are considered the best pipeline of talent for our full-time, permanent positions. We care about students:Definity distributes $85,000 in scholarships to students across Canada each year. We care about our community:Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. Culture of accountability, empowerment, and collaboration. Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work !

The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.


We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.


Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accessibility@definity.com .

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).





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