Job Description

WANT TO WORK for one of Canada's Best Managed Companies?
Dilawri Group of Companies is now actively searching for a detail-oriented and organized Insurance Coordinator to join our team at our National Head Office located at 87 Front Street East, Toronto.
In this role, you will be responsible for managing insurance renewals, cancellations, and total loss claims, while maintaining accurate records of all insurance transactions. Your ability to communicate effectively with clients, stay organized, and follow up consistently will be key to your success.
Apply for this role if you:

• Have previous experience handling automotive insurance requirements or related administrative duties
• Possess strong organizational and time-management skills
• Are a clear and professional communicator with excellent follow-up abilities
• Take pride in accuracy and attention to detail
• Are proficient in Microsoft Excel and general office software

Key Responsibilities:
Insurance Renewals & Reinstatements

• Record and upload all insurance policies, cancellations, and renewals in the leasing software (LPM) and client files
• Review all policies for accurate information and compliance with insurance requirements
• Notify clients promptly of insurance cancellations via email, phone, or mail
• Ensure clients are contacted prior to insurance expiry for renewal notice
• Review CGI site for BC renewals and update LPM accordingly
• Escalate any uninsured vehicle to management immediately and assist with vehicle seizure coordination if required
• Maintain detailed communication records in LPM and prepare weekly status reports for management

Total Loss Claims

• Establish communication with claims adjusters and clients
• Review settlement offers for vehicle details, mileage, and valuation accuracy
• Coordinate with clients regarding acceptance of final offers and collection of deductible or outstanding balances
• Ensure required documentation is provided to adjusters in a timely manner
• Follow up consistently until settlement cheques are issued
• Upload claim-related documents to client files and ensure all communications are properly recorded in LPM

Customer Service & Communication

• Respond promptly to customer inquiries related to insurance requirements
• Maintain professional, courteous, and timely communication with clients and internal departments

What We Offer:

• Competitive compensation
• Comprehensive benefits plan
• Employee support and training programs
• Opportunities for career growth and internal advancement
• Employee discount programs on vehicle purchases, parts, and service
• A supportive, performance-driven culture focused on teamwork and excellence

ABOUT US
Dilawri Group of Companies represents 83 dealerships nationwide. We offer a performance-driven culture focused on success through teamwork, a passion for excellence, and an exceptional customer experience.
We strive to provide our employees with not just another job, but a long-term career. Our "promote from within" culture, training opportunities, and comprehensive benefits reflect our commitment to employee growth and satisfaction.
Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We recruit, hire, train, and promote qualified individuals of all backgrounds and make all employment decisions without regard to any protected status.
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Dilawri Group of Companies - Ontario Region
Department
Leasing
Employment Type
Full Time
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