Job Description

Description

INSURANCE CLAIMS ANALYST

CONTRACT

Why you\'ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada\'s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

We are currently looking to add an Insurance Claims Analyst, on a contract basis (from 6 - 12 months), to our National Claims team. This should be someone equally passionate about serving the community, as well as achieving operational success alongside our team of dedicated and loyal employees.

Position Summary

Reporting to the National Manager of Claims, the Insurance Claims Analyst is responsible for managing the complete lifecycle of assigned commercial insurance claims, including (but not limited to) the investigation and handling of losses relating to first-party automobile damages, third-party property and casualty liability losses, cargo losses, among other types of damages and incurred costs.

You will be working closely with our Safety, Fleet, and Operations Departments, in providing commercial trucking claims service and support. You will also be acting as a liaison between Canada Cartage Systems and our Insurance Company\'s assigned adjusters, so as to successfully investigate, negotiate, and settle any claims made, based on established Insurer and Corporate claims guidelines.

Location: 1115 Cardiff Blvd., Mississauga

Schedule: Monday to Friday, Days

What you\'ll do

• Coordinates and handles all internal claims investigatons, and communicates all findings internally as well as to any applicable customers or vendors, within a timely manner.
• Provides quality customer service to customers, claimants, and other stakeholders, with a primary goal of resolving claims efficiently and expeditiously.
• Verifies and analyzes applicable insurance coverage for all reported losses and administers the financial aspect of assigned claims. This includes, but is not limited to, establishing, monitoring, and updating internal claim reserves, cost allocation, processing loss payments, and pursuing subrogation from any applicable parties.
• Negotiates, settles, and resolves motor vehicle accident claims, cargo and property losses with insurance company adjusters, claimants, customers, and any other applicable third party claimant representatives.
• Receives and reviews incident reports, as well as any other claim investigation material including: police reports, motor accident reports, property damage appraisals, and exception reports.
• Works with internally-assigned independent adjusters, and other assigned representatives, with the purpose of bringing claims to successful resolution.
• Performs duties in accordance with industry standards, regulations, corporate timelines, performance standards, and workplace safety and health policies and procedures, as applicable.
• Coordinates with the corporation\'s fleet department, repair facilities, operations teams, and any assigned external recovery and salvage contractors, to ensure damaged equipment is repaired and operational within a timely and efficient manner.
• Establishes, maintains, and manages digital claim files, including assessment of any applicable liability allocation and/or the scope and quantum of losses and orderly documentation of all investigation material.
• Prepares subrogation documents and manages cost recovery for any applicable claim files.
• Maintains active monitoring of all assigned files and diarizes to ensure claim files are managed effectively and within any applicable legislation time frames.
• Participates in team meetings and proactively offers support, as needed, to colleagues on various matters.
• Other duties as reasonably assigned.

What you\'ll bring

• Completion of high school required.
• Minimum 2 years of experience handling insurance claims. Prior experience in auto and/or commercial transportation claims would be considered an asset.
• Chartered Insurance Professional (CIP) designation, through the Insurance Institute of Canada (or willing to work toward) would be considered asset.
• Must be able to demonstrate strong verbal and written communication skills.
• Must have a strong command of the English language.
• Excellent time management, prioritization, organizational, and planning skills required.
• Must have the ability to problem solve, be self-motivated, and be able to work independently.
• Must have excellent negotiation skills and be customer-service focused.
• Must be proficient in internet and database applications, including Microsoft Office programs such as Excel and PowerPoint, and have the ability to create, modify and manipulate data in spreadsheets.
• Must have excellent keyboarding skills, be able to type over 40 WPM.
• Must be able to thrive in a high volume, fast-paced environment.

Why people love working for Canada Cartage

• Paid personal days and sick days
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada\'s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada\'s Top Fleet Employers. \xe2\x80\x9cTop Fleet Employers\xe2\x80\x9d. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage\'s reputation as an employer of high quality.

We\'ve been acknowledged by Forbes 2023, as one of Canada\'s Best Employers for Diversity

Celebrating 100 years:

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional \xe2\x80\x9chandshake\xe2\x80\x9d value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers\' customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

Canada Cartage