Job Description

Come work for us! Utter Morris Insurance Brokers is mid-sized brokerage in Burlington, Ontario. We are a family-owned brokerage that has been in business since 1927. We treat our employees like family. We work hard but also take time to celebrate our success.





We are currently looking for a full-time Operations Manager to oversee the brokerage operations. In this role you will be responsible for the day-to-day management and oversight of the brokerage and its operations, ensuring the solid operational and financial health of the business, striving to meet all key performance metrics.

So, What Will You Spend Your Days Doing?

Oversee all aspects of brokerage operations, ensuring alignment with Collectivfide's strategic goals. Develop and execute the brokerage's strategic plan, policies, and procedures. Lead and manage 11 direct reports, including team leads, producers, and administrative staff. Provide coaching, feedback, performance management, and mentorship to staff and leaders. Monitor and report on key performance metrics (growth, retention, loss ratios, initiatives). Contribute to the annual budget and provide monthly, quarterly, and annual reporting to Collectivfide. Oversee staffing, including recruitment, onboarding, and collaboration with HR on policies and hiring. Conduct and oversee file audits (new business, endorsements, renewals) with team leads. Foster employee engagement, morale, and a positive workplace culture. Manage client complaint escalations and ensure service excellence. Build and maintain strong relationships with company partners and key stakeholders. Represent the brokerage at industry events and stay informed on market/industry trends. Drive automation, technology adoption, and process improvements across the brokerage.

Key Qualifications

Must have your RIBO license. Level 3 license is preferred or willing to obtain within 6 months of hire Must have experience working in a P & C brokerage in an operation leadership capacity, minimum 7 years CIP, CAIB, FCIP designations, an asset Strong communication and organizational skills required Ability to multi task Working knowledge of TAM and Epic, an asset Ability to prioritize fluctuating duties regularly Some after hours work and some travel will be expected

What we offer

Competitive compensation and benefits package Paid sick time and personal time off Strong partnership with our markets Outstanding history and commitment to our employees Support in pursuing industry related courses




Utter Morris is committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.