Job Description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE ADVISOR

Our Insurance Advisors are responsible for proactively meeting customers' needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Here is what a typical day looks like

Manage incoming call queues and maintain low wait times Answer customer inquiries, striving for one touch resolution for the customers Optimize sales opportunities in each call, while prioritizing customers' needs Quickly access information from online databases to complete customers transactions Make outbound calls for customer policy renewals and account reviews Adapt your sales strategy based on the nature of your call, and customers priorities

The value you bring

Level 1 General Insurance License required, must obtain Level 2 License within 90 days, employer paid and supported. 2-3 years in a sales or customer service role, demonstrated passion for exemplary customer service Professional experience building rapport with customers over the phone and through email Previous Insurance or Call Centre experience is an asset




Location: Hybrid in Victoria, BC

Hours: Full Time - 37.5 hours/week
Mon-Friday 7am-7pm PST Saturdays 9am-5pm PST

Salary Range: $50,000 - $70,000

Requisition: 81920

What if I don't meet every requirement?

If you're excited about the role but your experience doesn't check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better!



At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people's lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.



For over 20 years, supporting our local communities has been a part of everything we do - it's engrained in our culture though the Western Financial Group Communities Foundation.