Job Description

Work Location:

Halifax, Nova Scotia, Canada

Hours:

35

Line of Business:

Personal & Commercial Banking

Pay Details:

47,200 - 70,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.


As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

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Department Overview

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We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD,

you'll

be passionate about understanding our customers.

You'll

consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.

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What You'll Do

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As the voice of TD,

you'll

be passionate about understanding our customers while having

value based

advice conversations. Whether

you're

assisting

in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies,

you'll

help us offer trusted support to our clients whenever they need it.

You'll

consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.

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As a valued member of our Contact Centre Team, you will:

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Make people's day:

strive to deliver an outstanding customer service experience by deepening relations through

value based

advice conversations, friendly support through your knowledge of TD products,

services

and solutions.

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Solve problems efficiently:

resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

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Achieve your goals:

consistently reach performance

objectives

, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

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Never stop learning:

actively

participate

in ongoing training and coaching support to help you continue to grow and develop in your role.

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Where You'll Work

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After completing in-person training and onboarding sessions, the role

operates

in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD

premise

at least

4

days a week and you have flexibility to work from your secure, private home office on other days that

meets

minimum system requirements (ex: high speed internet, etc.).

Please be advised that hybrid

model details may change based on business needs/requirements. The

hiring

manager will provide more information about how this works for their team.

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What You Need to Succeed

----------------------------

We're

proud to work with a group of diverse colleagues. If you have relevant experience that

isn't

mentioned below, tell us about it in your resume or cover letter.

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Post secondary education and/or relevant experience

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(Quebec

ONLY )

minimum education requirement: Secondary school diploma or equivalent level of education and a decision issued by the AMF recognizing at least three years of full-time employment experience.

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Must be available to work

Monday- Friday between 8am - 11pm and Saturdays between 9am - 9pm

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Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with

value based

advice conversations. (Preference given to those with experience in financial or service industries.)

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Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

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Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

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Flexibility,

resiliency

, and a positive attitude when responding to challenging situations.

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Ability to work both independently and as part of a team.

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Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

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Ability to communicate effectively with customers and colleagues, both verbally and in writing.

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General Insurance (Ex: Other Than Life for Ontario) and/or license in your home province is an asset.

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Additional Information

--------------------------

We're

delighted that

you're

considering building a career with TD. Through regular colleague development conversations, training programs, and

a competitive

benefits plan,

we're

committed to providing the support our colleagues need to thrive both at work and at home.

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Colleague Development

-------------------------

If

you're

interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll

have regular career, development, and performance conversations with your manager, to

identify

your areas of interest and develop an effective career plan. Whether you enjoy influencing and leading others, or you are an innovative thinker that enjoys business planning and working on initiatives, there are many different career paths within our organization at TD - and

we're

committed to helping you

identify

opportunities that support your goals.

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Additionally, you will have access to a variety of mentoring programs to help you unlock future opportunities.

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Training & Onboarding

--------------------------

We are

hosting in-person training and onboarding sessions

at

6940 Mumford Road, Halifax

for

11 weeks

to ensure

you've

got everything you need to succeed in your new role. The training which will require your

commitment which

will include but

not

limited

to,

licensing, systems, and procedures.

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Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.


TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.


As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.


Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.




We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet