Job Description

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.



Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.



Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.



Enablement is seeking expert learning design professionals to join our growing content production team. In this role, you will partner cross-functionally with Enablement Consultants and subject matter authorities to translate field needs and business priorities into learner-centric designs that engage and delight target audiences, while addressing critical skill and knowledge gaps. You will demonstrate your deep expertise in learning theory and design standard methodologies to propose innovative learning solutions that can be delivered at scale. The ideal candidate flourishes with solving exciting problems and has a knack for making even the most sophisticated topics seem straightforward and simple to master. You are a strategic thinker, hardworking educator, and willing to try new things in order to drive impact in a constantly evolving, technical, customer success environment.

This is a four-month fixed-term contract.

In this role, you will:

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Translate identified performance gaps and business needs into learning requirements with measurable learning objectives. Based on learning requirements, design and pitch scalable enablement interventions that positively impact employee efficiency while balancing resource constraints. Build trust and credibility with subject matter authorities to influence scope of learning programs and gain consensus on design approach. Choose appropriate instructional strategies and content modalities to accomplish specific performance objectives. Analyze, select, and/or adapt existing content assets to incorporate into learning programs. Identify content gaps and partner with writers, visual/media designers, and content packagers to realize your design vision, including development of creative briefs to guide production of supporting material/media. Devise modes of assessment, such as quizzes or stand-and-deliver experiences, to measure the efficiency of learning initiatives.

Please apply if:

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Bachelor's degree or equivalent experience in related field 5-10 years learning design experience using ADDIE/SAM or similar instructional design methodology, preferably in a SaaS and/or customer success environment Ability to apply concepts of adult learning theory to craft impactful learning experiences for various delivery environments, both synchronous and asynchronous Ability to take complex, sometimes mixed messages from multiple collaborators and transform them into simple, elegant, and clear learning solutions Familiarity with learning and/or design software tools (Photoshop, Articulate Storyline, Final Cut Pro, Captivate, Camtasia, etc...) in order to translate content needs into realistic creative briefs Ability to prioritize and deliver timely results Advanced written and verbal communication skills Ability to deliver high-quality solutions quickly and adapt and iterate based on partner feedback and content performance

Leadership Characteristics

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INNOVATION - Develops creative approaches that get results INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry MANAGING AMBIGUITY - Produces high-quality work even with incomplete information DRIVE RESULTS - Gets results even under tough circumstances RESOURCEFULNESS - Finds creative solutions to roadblocks COLLABORATION - Builds and leverages strong working relationships across all of Salesforce DEVELOPMENT - Invests in own development and looks for opportunities to develop and mentor others GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn IMPACT - Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is

$80,000 - $90,000 CAD.

Inclusion



We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve--and fostering a culture where everyone feels welcome to be themselves.



If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.