Job Description

Installer

About Us

At ZeroKey we have one mission; to drive optimization through unprecedented operational visibility.

Our world is analog, leaving most physical processes inherently invisible to the digital domain. By digitizing physical processes using our patented and breakthrough hyper-accurate geolocation technology, Quantum RTLS, ZeroKey is illuminating these environments, one factory, warehouse, and facility at a time.

Quantum RTLS is a revolutionary millimeter-level 3D location technology leading the industry in accuracy by a factor of over 100. We're bringing real-world workflows, material flows, and processes into the digital realm to modernize traditional industries globally.

ZeroKey is a venture-funded, high-growth tech company headquartered in Calgary. Originally started in mid-2016, ZeroKey has experienced tremendous growth annual growth that is only accelerating as our technology matures and reaches more markets and customers. Today, with 30+ core patents and products in use across an exponentially growing client list reaching over 15 different countries and 3 different continents, we are excited to be adding this new role to the team along with several others as part of our long-term growth plan.

Want to know what it's like to work at ZeroKey? Join us for a tour of our new 20,000 sq. ft. facility: https://youtu.be/rxNhGiFayGA

As part of the Customer Success Team, a ZeroKey Technician is responsible for ensuring ZeroKey positioning systems are installed with the highest quality outcomes in mind. This includes following system installation specifications, using safe work practices and employing effective communication skills with clients and internal stakeholders.

Hands-on experience in the electrical industry is an asset and a strong interest in IIoT is recommended. Strong interpersonal skills are required as this role connects to internal teams and customers regularly.

Possessing the ability to provide outstanding customer support to users worldwide is a key requirement for this role. The successful candidate will be expected to document support inquiries, assist with customer led deployments, and will excel at maintaining customer relationships.

International travel and irregular work hours are frequently required so a flexible schedule is expected. A history of safe work policies is expected, and current MEWP and Fall Arrest experience and certificates are required.

Experience:

Previous experience as a journeyman in the commercial or industrial electrical industry is an asset. Field experience in the Structured Cabling industry is required. A working knowledge of structured cabling standards and best practices is required. MEWP experience with vertical and boom lifts, along with an impeccable track record of safety. Extensive experience in a customer facing role requiring project communication timelines and strategy is a requirement.

Required licenses, certifications, and documentation:

MEWP Certification Fall Arrest Driver's License Passport

Qualifications:

Safety first approach to all work with an excellent safety record of accomplishment. Proven ability to document and follow troubleshooting steps. Knowledge of Microsoft Office Suite. Strong interpersonal skills, customer focused, demonstrating empathy, active listening, and actionable insight. Self-motivated with the ability to work independently and direct others. Maintain a high degree of comfort while working at heights. Demonstrate grit and determination. International travel experience is considered an asset.

The Role

As a ZeroKey Deployment and Support Team member, you will be contributing directly to the success of a rapidly growing tech company.

A ZeroKey Technician works closely with internal stakeholders as well as our clients to ensure the safe, timely and meticulous deployment of our technology. This includes:

Assisting with project planning, pre-deployment preparation and post-installation support. Wiring and component installation in various environments all over the world. In-house use-case testing and hardware verification. Perform on-site and remote data collection as part of testing and troubleshooting processes to support customers or internal teams. Test and analyze the performance of ZeroKey systems internally and on-site. Support all ZeroKey teams as needed.
Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Paid time off Stock options Vision care Work from home
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a valid MEWP certificate? Do you have a valid Fall Arrest certification? Do you have work experience in industrial environments?
Willingness to travel:

50% (required)
Work Location: In person