Job Description

Job Overview

We're seeking a skilled Products Technician to provide comprehensive installation, service, and repair of mobility equipment including ramps, stair lifts, elevators, and accessibility solutions. This customer-facing role involves evaluating home environments, scheduling and executing service calls, conducting safety training for product users, and maintaining organized warehouse operations. The ideal candidate will possess strong mechanical and technical abilities, excellent problem-solving skills, and the capacity to work independently while coordinating with various teams to ensure timely resolution of customer needs and adherence to safety regulations.

Responsibilities

Provides installation, service, repair and instruction of use for mobility products and equipment Assist with home remodeling for ease of access for disabled persons Schedules service calls and deliveries based on work orders Installation of ramps, vertical platform lifts, patient lifts, auto lifts, elevators and other related products Contacts customers through the phone and in person to provide technical service support Thoroughly trains customers how to use the product(s) in a safe manner Evaluates the customers environment for effective means for installation of mobility products Maintains warehouse inventory in an organized and efficient manner Expedites the resolution of customer problems and complaints Coordinates daily work efforts with all aspects of the organization Identifies and adheres to safe workplace practices and observance of OSHA and fire regulations Transport products in a company vehicle in a safe and courteous manner, adhering to all traffic laws Utilizes the proprietary operating system to record customer interactions, upload pictures and other related paperwork, set and review scheduled appointments Safely load equipment in an orderly and secure manner in accordance with policies

Experience

Must possess 3+ years of experience in the mobility and accessibility sector Demonstrated aptitude for problem?solving; ability to determine solutions for customers (consultative sales approach) Must be results?orientated and able to work both independently and within a team environment Must possess excellent verbal and written communication skills Proficiency in using Microsoft Office Suite applications Have a valid driver's license and clean driving record Ability to lift up to 100 lbs. with the help of tools Ability to work in all weather conditions Willingness to work extended hours Mechanical and technical ability with electronics and installation and servicing of products
We welcome applicants who are committed to providing high-quality care and making a positive impact in the community.

Job Types: Full-time, Part-time

Pay: $28.00-$40.00 per hour

Benefits:

On-site parking Paid time off
Experience:

Installation: 3 years (required)
Language:

English (required)
Work Location: In person