Job Description

Your invitationAt Fibernetics, we offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It's an environment where everyone's contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for individuals that can thrive in our environment and turn technology problems into opportunities to grow. If we are describing you, then consider being a part of the Fibernetics Team!What makes us awesome:

• Competitive salary
• Attractive health & dental benefit plan
• Three weeks of vacation to start
• Paid day off for your birthday
• Two paid days for volunteering with a charitable organization
• Flexible hours for most positions
• Full kitchen with free coffee and tea
• Fully equipped on-site gym open to employees 24/7
• Social Committee with regular company lunches & events
• Free home phone and internet for qualifying locations (verify this can be included)
• Amazing work culture!!

Ways you contribute:

• Perform installation and training at customer premises within South-Western Ontario for Fibernetics, and its resellers
• Take pride in assembling all necessary components for installation (PBX, cables, phones, power supply)
• Install all equipment and perform test and turn-up with remote support
• Quickly identify and correct or advise on operational issues in client phone system network
• Provide customer support and technical issue resolution
• Willing and able to be called for dispatch for support calls
• Flexible to work outside of normal business hours from time to time

Primary Requirements:

• Knowledge in MacOS, Windows and Linux
• Strong knowledge of structured cabling installation
• Experience using MS Office
• Network experience, particularly with SOHO routers, switches and wireless APs
• A self-starter and are a self motivated individual
• Can work independently and manage multiple deadlines
• Excellent time management skills
• Pride yourself in professionalism when handling customer issues
• Build relationships easily with your proven interpersonal relationship and communication skills
• Have a valid G driver's license and a clean driving record

Additional qualifications:

• Ability to answer support inquiries with excellent communication skills
• Knowledge of business telephone systems usage and configuration
• Past experience with hardware and software issues
• Proficient in network configuration, SSH and telnet terminals, web browsers, FTP clients and email clients
• Cisco IOS experience

Job Types: Full-time, PermanentBenefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift

Application question(s):

• What is your salary expectation for the role?