Job Description

The Installation & Repair Technician is a dynamic position. The Installation & Repair Technician will be responsible for ensuring the installation and repair of Business and Residential services are responded to and processed in a timely manner with a professional approach to customer satisfaction.

YOU WILL HAVE THE OPPORTUNITY TO:

• At all times, the Installation & Repair Technician is responsible for the ensuring the health & safety of themselves and customers in an environmentally friendly manner
• Responsible for installing residential and business data services
• Ensure customer expectations, through inquiries and requests, are met and exceeded with a high-level of service
• Communicate accurate details regarding the progress of the installation & repair and applicable charges, as well as any issues that may arise, to customers
• Promote all client products and services including up-selling when appropriate
• Provide accurate information on all job statuses, communicating any delays to management and dispatch
• Accountable for ensuring all prepared time sheets and expense reports are accurate and submitted on time
• Follow all safety policies and initiatives and bring forth any recommendations; attend safety meetings as required
• Other duties as assigned

YOU WILL HAVE THE OPPORTUNITY TO:

• Experience within the Telecommunications, fiber optics & working at heights
• Must be comfortable working with ladders at height
• Working knowledge of Fiber Infrastructure an asset
• Read and interpret published work plans for installation purposes
• Analytically and mechanically inclined; strong technical skills
• Customer focused both internally and externally; ability to handle both favorable and unfavorable customers; excellent verbal and written communication
• Able to manipulate and climb ladders and poles
• Ability to work well under pressure with tight timelines and frequent demanding deadlines
• Ability to self-start and stay on task with minimal supervision; identify problems and situations and implement solutions or escalate as required
• Commit to continuous learning; ability to learn and apply learned skills and complete and pass all related exams
• Able to lift, carry and manipulate 75lb. extension ladder and/or climb poles with spurs
• Must be willing and able to work various shifts as assigned (evenings, weekends & statutory holidays), based on business need
• Ability to work independently in all weather conditions
• Must have a valid Class 5 driver\xe2\x80\x99s license and able to provide a Drivers\xe2\x80\x99 Abstract

IS THIS YOU? WE LOOK FORWARD TO RECEVING YOUR APPLICATION!



AT TELECON, WHEN WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.

What we have to offer:

• Use of company vehicle is included with this opportunity;
• Industry-leading healthcare \xe2\x80\x93 possibility of Dental plan with employee participation;
• RRSP program with matching company contribution;
• Employee assistance program \xe2\x80\x93 if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidential;
• Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more.

Here are the extras that make the difference:

• A dynamic work environment where you can develop your potential \xe2\x80\x93 Training provided for technical positions;
• Health & Safety first: this is our number one priority;
• Telecon values different views and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace to all independent of age, gender, race, beliefs, or background.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

WELCOME TO TELECON

From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class, cost-effective and time-saving services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow\xe2\x80\x99s connectivity in our communities, businesses and homes.

For more information on Telecon, visit http://www.telecon.com/ or follow us:

LinkedIn: @Telecon
Facebook: @Telecon
Twitter: @TeleconGroup
YouTube: Groupe Telecon Group

Telecon