Job Description

Company Overview

Established in 1973, Holland Imports Inc. is one of Canada's largest independent distributors of hard goods. Serving over 2500 retailers, we develop, distribute, and market products across multiple categories including Hardware and Power Tool Accessories, Lawn and Garden Tools, Patio Furniture and Outdoor Decor, and Seasonal Decor. We are a family-owned business known for our strong customer focus, ability to source, and entrepreneurial spirit.

Position Overview

We are seeking an experienced Inside Sales Specialist, Industrial to join our team on a permanent, full-time basis at our Surrey, BC office. This is a new role that will serve new product line within Holland's Industrial, Hardware, and PTA department. The ideal candidate is a hands-on professional with proven expertise in handling inbound phone calls, sharing technical knowledge in areas related to welding, metal fabrication, and manufacturing, combined with superior communication and sales skills to understand customer needs, propose solutions, and close opportunities.

Key Responsibilities

Respond promptly to inbound sales inquiries via phone, email, and online channels, providing tailored solutions. Develop and maintain strong customer relationships through proactive outreach and account management. Collaborate with category management teams to ensure accurate technical specifications fulfilling customer needs. Prepare and deliver detailed sales quotes, proposals, and order confirmations. Log, track, and maintain all customer interactions and sales activities in the CRM system Investigate and resolve customer concerns, including pricing issues and product returns Analyze customer needs and recommend products and modifications that meet performance and cost requirements. Support outside sales representatives by providing technical documentation, reports, and follow-up communication with clients. Track sales opportunities in NetSuite, ensuring data accuracy and timely updates. Participate in product training sessions to stay current with new developments, features, and industry trends. Contribute to achieving individual and team sales targets while maintaining customer satisfaction. Work closely with the Director to on-board new suppliers under hardware, PTA. welding category where applicable. Work closely with warehouse and Director to ensure reordering, re-stocking and inventory management of relevant products.

Qualifications & Experience

Ideally at least two years of experience in inside sales however fresh graduates including BBA/MBA are welcome to apply. Bachelor's Degree with a Science background is preferred Sales experience in welding or related industrial products would be a strong asset Experience with Oracle NetSuite ERP or similar systems preferred Excellent verbal and written communication skills in English Strong attention to detail, organization, and problem-solving abilities Ability to work independently in a fast-paced, high-volume environment
If you're ready to make an impact in a fast-paced environment where your contributions matter, we invite you to apply today and join the Holland Imports family!

Job Type: Full-time

Pay: $65,000.00-$80,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Store discount Vision care
Experience:

Sales: 1 year (preferred) Welding or Related Industrial : 1 year (preferred)
Work Location: In person