Job Description

Customer Service Representative / Inside Sales

FASTSIGNS of Vaughan

FASTSIGNS of Vaughan is seeking a

highly organized, sales-capable Customer Service Representative / Inside Sales Professional

to manage customer interactions, prepare estimates, and drive project execution from inquiry through completion.

This role is best suited for candidates who are comfortable in a

fast-paced, production-driven environment

, can handle multiple priorities simultaneously, and understand that customer service and sales performance go hand-in-hand.

Key Responsibilities

Serve as the primary point of contact for walk-in, phone, email, and eCommerce customers Qualify customer needs and recommend appropriate signage and visual communication solutions Prepare accurate estimates, work orders, and process payments in a timely manner Proactively follow up on leads, referrals, and active quotes to close business Coordinate artwork approvals and clearly communicate order status and timelines Support outbound sales and in-center marketing initiatives Maintain accurate records and follow established FASTSIGNS procedures
Sales & Performance Expectations

Consistently convert inbound inquiries into confirmed orders Actively follow up on open estimates and dormant leads Support revenue growth through solution-based recommendations and upselling where appropriate Maintain accuracy, responsiveness, and professionalism under deadline pressure
Qualifications

Proven customer service and inside sales capability (order-taking only experience will not be a fit) Strong written and verbal communication skills High attention to detail and ability to manage multiple jobs simultaneously

Fluency in Google Workspace (Gmail, Docs, Sheets) and Microsoft Office

Comfortable using ChatGPT and AI-based tools for drafting emails, refining customer communication, and workflow support

Fast, accurate typing and confidence working across multiple systems

Experience in signage, printing, or visual communications is strongly preferred
What We Offer

Full-time, stable position in a performance-driven FASTSIGNS center Structured training and clear expectations Opportunity to grow skills in sales, estimating, and project coordination Professional, accountable, team-oriented work environment
Apply only if you are comfortable balancing

customer service, sales accountability, and operational accuracy

in a production environment.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 4 years (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Vaughan, ON (preferred)
Work Location: In person