Job Description

ShawFlex is a world-class manufacturer of instrumentation, thermocouple, control, power, marine and robotics cables. ShawFlex is a market leader in Canada with products sold through distributors and agents throughout North America. Shawcor Ltd. is a highly successful global energy services company, leading its competitors in all market segments and financially positioned to continue its growth and success well into the future.

POSITION SUMMARY:

This position coordinates all sales activities for a given geographic market segment. Taking direction from the Country Sales Manager, the primary function of the role is the management of key customer order fulfillment activities.

DUTIES & RESPONSIBILITIES:

Inside Sales

• Manage all order fulfillment activities for key customers of ShawFlex Wire and Cable products
• Analyze customer requirements and prepare quotations based on current market conditions, product type, past market history, technical capabilities and the geographical market segment strategy
• Working closely with Regional Managers proactively target and develop new business and markets to build ShawFlex market share in Canada
• Initiate cost requests and order expedites if required to ensure on time completion
• Track quotation trends and order success rates

Marketing Support

• Provide input to management to ensure proper strategic market direction and identify obstacles, competitive products and pricing to determine our market competitiveness
• Execute channel management and promotional programs designed by management
• Gather and monitor potentially useful information for opportunities from any/all available sources
• Prepare and manage project bid/tender packages

Customer Service

• Process purchase orders from customers into ERP system while managing order lead time requirements
• Facilitate customer requests and orders through Product engineering and production if required
• Review requests for warranty, return goods, credits and debits, customer complaints and forward to Country Manager for approval
• Accurately invoice customers for all shipments that have been made as required
• Review and approve freight and brokerage bills
• Act as a back-up during vacation periods or as required

KNOWLEDGE & SKILLS:

• Bachelor\'s Degree in Business / Arts and Science preferred with 3 to 5 years of working experience
• Sales and manufacturing experience is an asset
• Customer Relation Skills
• Effective Oral and Written Communication Skills
• Computer Literate (Excel, PowerPoint, Word)
• Mathematical Aptitude
• Technical Aptitude
• Organizational Skills
• Problem Solving Ability
• Interpersonal Skills
• Ability to work under pressure
• Ability to work independently
• Ability to manage time effectively

What Shawcor Offers

• We understand times have changed and so have we. Shawcor offers flexible work arrangements (where possible) to suit your needs
• We recognize your efforts in personalized and meaningful ways such as: Competitive salary, Incentive pay, Medical benefits, Retirement savings plan, Paid vacation days, Education Assistance Program and confidential access to our Employee and Family Assistance Program (EFAP)
• Participation in Service Milestone Awards and ongoing recognition opportunities
• Access to Mental Health support resources such as our personalized Mental Health and Wellness platform offered through Headversity
• Employees are provided with personalized opportunities to support interests and career development (including Global Career and travel opportunities)
• Commitment to continuously promote a diverse, inclusive and accessible workplace environment
• Challenging and rewarding opportunities supported by training initiatives
• We value ESG at Shawcor through company events, including volunteering opportunities for employees, social gatherings, community engagement opportunities and team building exercises
• At Shawcor, safety comes first! We go the extra mile to ensure our employees are safe and healthy
• We\'re working to create a better world. Join us!

We thank all applicants for their interest; however we cannot accept telephone calls regarding this position. All recruiting activities are managed via our Recruitment Management System and you must apply via the link below or the posting on our career page at to be considered for this opportunity.

Shawcor