Job Description

ABOUT EUROFASE:

Eurofase designs, sources, and distributes, lighting products and electric heaters under one platform, supplying residential and commercial markets with branded and private label finished goods. We serve consumers, contractors, and designers through multiple channels of Distribution. For over 30 years, Eurofase is committed to designleadership, uncompromising quality with a competitive advantage customer-centric philosophy.

OUR CORE VALUES:

ACCOUNTABILITY: We depend on each other to do our job well. Taking responsibility for what others need from you and your team. We strive to honor commitments and operate with transparency.

COMMUNICATION: Effective communication is based on relevant and timely information. We pride ourselves in our openness, our empathy, and a collaboration working relationship.

TRUST & RESPECT: Treating someone or something with consideration, thoughtfulness, and respect. Our Business Strategy may change but our Core Values will not.

Position Summary

Eurofase is seeking an

Inside Sales Representative

to support our sales team and customers. This role is responsible for managing day-to-day sales support activities, handling customer inquiries, processing program follow-ups, and ensuring smooth project execution. The ideal candidate is a motivated, results-oriented sales professional who is eager to drive business growth and deliver exceptional customer experiences in a fast-paced environment.

Key Responsibilities

Act as the primary contact for customer and rep inquiries related to projects, quotes, and orders, ensuring timely and accurate responses in a designated territory/region. Prepare, manage, and track project quotes from initiation through order entry, monitoring progress and following up with customers and reps to drive closure. Enter, record and release promotional orders. Maintain Pipeline for Quotations, Open orders and promotions Review and release weekly backorders, prioritizing project-related needs and coordinating with operations to meet deadlines. Offering alternatives and crosses for back ordered materials to ensure rapid shipment of in stock goods and to prevent cancellations. Provide technical and product support to customers and reps, helping resolve issues that impact project fulfillment. Partner with sales management on project reporting, pipeline tracking, and business reviews to identify opportunities. Collaborate with cross-functional teams to ensure smooth execution of project-related business and exceptional customer experience.

KNOWLEDGE / SKILLS & EXPERIENCE REQUIREMENTS:

Require 1 - 3 years of experience in an inside sales capacity or administration, preferably within a showroom environment within the lighting or construction industry. Bachelor's degree preferred or equivalent experience. Independent, self-motivated to learn, adaptable to change. Solutions oriented mindset: The ideal candidate will push for the best result for our customers and sales teams. This will require creative thinking, an understanding of larger objectives and a willingness to push back against policy when the policy is inhibiting growth. Ability to understand and contribute to the strategic direction and goals of the Sales Department, identify areas for improvement and propose process improvement. Ability to adapt to new technology and must be quick to pick up on new product and service knowledge. Excellent interpersonal skills and must be able to effectively communicate both written and verbal. Solid analytical skills and problem-solving ability. Time management & organizational skills. Ability to work individually and as a part of a team. Able to multi-task & perform under tight time deadlines. Proficiency with Microsoft Office Suite.
Schedule:

8 hour shift Monday to Friday
Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Experience:

Sales: 3 years (required) Lighting Industry: 3 years (required)
Location:

Richmond Hill, ON L4B 1L8 (required)
Work Location: In person